Mid Level manager (MLM) - L2

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Senior Group Leader

PRINCIPAL RESPONSIBLITIES:

• Support for assigned engagement within the account.
• Client Management - Primary contact for the client and as Escalation point. Involvement in client Daily Operations calls, MBR, and QBRs.
• Involvement in Delivery Issues and Crises situations.
• Ensure resources' capabilities and capacity to meet both existing and new business demand - Ownership of team staffing.
• Ensures and monitors that processes are in place to proactively protect consistent service quality through rigorous management of change control and acceptance into service procedures in line with Wipro's Service Delivery guideline.
• Focus on SLA management and customer satisfaction. Ensure the information systems and the review structure for SLAs and client satisfaction are in place and effectively used.
• Ensure SOPs are in place during Transition and post BAU implementation.
• Engage & build working relationships with client SMEs/Project/Supplier Managers to enhance delivery.
• 100% client engagement through structured governance and reporting.

• Proactively identifying issues that impact delivery and business through course correction.
• Coordinates with Delivery Head to share aggregated delivery execution view.
• Track reporting of process level execution metrics, with deep dives on individual Goals & Objectives.
• Act as BCP SPOC for the Process.
• Ensuring account audits & CSAT survey are conducted on time, report results & flag issues.
• Oversee and be accountable for the preparation and delivery of high-quality reports (project progress, risks and mitigation, new business opportunities, process improvement and automation) for senior stakeholders within established timelines.
• Identify risks and develop operational plans and initiatives to mitigate or address the concerns pertaining to the project while coordinating efforts across all the enabling teams.
• Motivates, develops, and mentors the team where relevant.
• Employee Engagement.
• Training management: plan and execution tracking.
• Identify, Coach & Build succession plans for individual's basis their strengths & interests.
• Help manage high level of team performance through a culture of continual feedback, coaching and learning.
• Lead by example & develop a congenial, productive work environment & high employee satisfaction.

CRITICAL SKILLS REQUIRED:

• 10+ years of overall experience with demonstrated ability to collaborate across various functions in a highly matrixed organization in global setting (Especially quality, MIS/ BI, Solutions and Transitions and Program Management)
• Solid knowledge of delivery management.
• Demonstrate strong communication and relationship building skills with experience of collaborating and sharing knowledge between teams.
• Experience in a client facing role.
• Strong problem solver and facilitator, especially in highly ambiguous situations
• Strong business acumen and understanding of organizational challenges with an excellent written and verbal communication skills.
  CANDIDATE SPECIFICATION:
• Operational Decision Making
• Openness to change.
• Business Acumen
• Talent Building
• Customer Focus
• Driving Execution

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.