Middleware Operations Support Lead

It's been said that middleware is the glue that holds applications together. If that's the case, then middleware experts are expert builders (dare we say 'artists?') who ensure that systems are tightly bonded and running seamlessly.
We're looking for one such builder/artist at Cox Communications. We're hiring a Middleware Operations Support Lead: a tech-savvy individual who will provide leadership and direction for Tier 3 support of middleware platforms related to customer-facing OSS technologies. Interested? Keep reading and apply today!
What's In It For You?
Our lives contain a lot of moving parts. At Cox, our best-in-class benefits package and award-winning employee culture give you peace of mind, knowing that you and your family have a wide range of options for the best care available.

• We want our people to succeed, plain and simple. We're all about professional development, continuing education and helping your career grow in a collaborative culture where the next big idea can come from anyone...including you!
• Boring work is the absolute worst. At Cox, you'll work with fascinating, cutting-edge tech platforms in industries that are ripe for invention, innovation and investment.
• We all have lives and responsibilities outside of work. Cox offers an exceptional work/life balance, with accommodating work schedules and flexible time-off policies.
• We show our appreciation for our talent with a competitive salary package and top-notch bonus and incentive plans.
• How does a great healthcare benefits package from day one sound? Multiple options are available for individuals and families. One employee-only plan could be FREE, if you participate in our health screening program.
• At Cox, we believe in being transparent - please click on the link ( Cox Benefits Overview ) to learn more about our remarkable healthcare benefits.
• 10 days of free child or senior care through your complimentary Care.com membership.
• Generous 401(k) retirement plans with up to 8% company match.
• Employee discounts on hundreds of items, from cars to computers to continuing education.
• Looking to grow your family? You'll have access to our inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Want to volunteer in your community? We encourage that and offer paid hours to do so.
• Driving positive environmental change is one of the most important things we do. As an employee, you'll be an integral part of our mission to leave the planet a better place for the next generation.
• We all love our pets-whether they walk, crawl, fly, swim or slither-and we're happy to supply insurance for them as well.

At Cox, our people are first priority. We offer a wide variety of choices to meet the needs of you and your family.
What you'll do:
Not only will you get hands-on experience with leading the investigation of complex software problems and identifying faulty components, but you'll also get to keep up with emerging technologies and provide input during technical discussions. In other words, you'll be doing something you love and growing your career at the same time. Here's a run-down of your other responsibilities:

• In the event of an internally developed and/or managed services platform system degradation or outage, serving as the primary point to lead contractors through the incident command process.
• Orchestrating cross-functional fix agents and identifying needed resources to repair.
• Providing communication for executive and global issue status reporting notification systems.
• Participating in hands-on debugging and troubleshooting efforts in the email environment.
• Integrating various software components in a highly agile software development and delivery environment.
• Working closely with development, test and project management teams and assist in each wherever possible.
• Writing and building scripts to help automate various build processes in the development environment.
• Supporting automated continuous integration of software components by defining test suites and writing test cases and test scripts.
• Analyzing logs, identifying defects, suggesting fixes and reporting results.
• Ensuring high quality of development and test activities.
• Prioritizing your schedule to meet tight deadlines.

Who You Are
You're a self-motivated and proactive person who has great interpersonal skills. You manage time effectively and have strong analytical skills. You also have the following qualifications:
Minimum:

• Bachelor's degree in a related discipline and 6 years of experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years of experience; a Ph.D. and 1 year of experience; or 18 years of experience in a related field.
• Fluency in two or more scripting languages (Perl, BASH, Python, Ruby, JavaScript, Jython, etc).
• Familiarity with Java.
• Experience with AWS/cloud services.
• SQL and thorough understanding of relational databases
• Understanding of the software development life cycle including Devops and CI/CD pipeline Architecture
• Experience working with containerized application deployments into Kubernetes environments.
• Working knowledge of software development and integration.
• Strong verbal and written communication skills, with the ability to write clear and concise technical reports.

Preferred:

• Bachelor's or master's degree in engineering, computer science or equivalent work experience.
• Experience in telecommunications industry.
• Experience working for a service provider.

Apply today and use technology to bring systems - and people - closer!
#LI-102
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.