NetSuite Support Analyst

About Pendulum

Pendulum® is on a mission to help people improve physical and mental health by creating a new category of products that target the microbiome. We are researching, developing and commercializing a novel class of rationally-designed Live Synbiotics™ (probiotics + prebiotics) that have demonstrated clinical efficacy to treat conditions like metabolic syndrome, inflammation and neurodegeneration.

Pendulum has created proprietary pipelines to build a unique discovery platform that identifies key, novel bacterial strains and the prebiotics that feed them.

We are a highly collaborative team of scientists, engineers, physicians, marketers and salespeople interested in improving human health by using the latest research from diverse fields, such as microbiology, molecular biology, high-throughput genomics, distributed computing, pharmaceutical development and nutrition. We believe strongly in an individual’s transparency and strong communication to enable the most effective and efficient path to team success.

If you’re interested in building a new category of products that will help improve the lives of people globally and you love working in a cross-functional, collaborative, inspiring environment, please continue reading!

Position Summary:

Pendulum is seeking an NetSuite Support Analyst with expertise in supply, manufacturing and ecommerce business functions and integrations. The NetSuite Support Analyst role provides in-depth internal support for Pendulum NetSuite ERP users across finance and accounting, supply chain, ecommerce order integration, purchasing, warehouse operations and inventory management. 

Additionally this role will be responsible for support and maintenance of existing integrations into our NetSuite environment. These include, but are not limited to transaction workflows in Celigo, various downstream 3PL technologies and EDI integrations. The ability to diagnose transaction issues through workflows as well as tracing operations through scripting elements will be central to this aspect of the role. 

The position requires excellent customer service-oriented skills coupled with fast problem solving and follow-up to keep users productive in using NetSuite. You will be instrumental in determining the nature and severity of errors and to direct the issues to the appropriate personnel for resolution. Some familiarity with standard technical support methodology is required as you will be expected to create a track ticket to drive resolution. 

Giving NetSuite end-user micro training via screen share or in person (on specific topics to instantly train a user on a specific feature).

What You'll Do:

• Serve as the ERP technical support expert for Supply Chain, Inventory Management, Manufacturing & Accounting
• Work with internal stakeholders to analyze complex needs and issues and assess how NetSuite can be utilized as a solution to ongoing issues within business operations that can be addressed with an ERP system.
• Support the integration of NetSuite with other business systems and applications.
• Perform day-to-day operation, maintenance, projects, change request and support tasks for the entire NetSuite application and ecosystem
• Work with NetSuite admins to plan, review, revise, develop, test, and deploy feature configurations and customizations of NetSuite to meet evolving business and operational needs.
• Celigo workflow design, maintenance and troubleshooting. Create new dashboards, saved searches, custom reports and fields, as well as creating custom workflows.
• Monitor end-user usage, daily system scripts and track performance.
• Implement best practices and recommend system enhancements to drive efficiency. Conduct training sessions for end-users to promote effective utilization of NetSuite features.
• Develop, document, and implement policies,
• procedures, and guidelines to ensure data integrity, change protocols, customization, usage etc.

Knowledge Requirements:

• Minimum 5+ years of experience supporting ERP systems with at least 3 years spent inside of NetSuite ERP platform.
• Experience building and maintaining system integrations with common middleware platforms and APIs.
• Working knowledge of the Celigo integration platform and its capabilities.
• Prior experience managing EDI integrations with partnersPrevious experience supporting finance, ecommerce, manufacturing and supply chain.
• Ability to read and understand SuiteScript customizationsSolid cloud-based enterprise application support experience.
• End-user software application training.

Salary & Benefits

• $136,125 - $151, 250
• Medical, Dental, and Vision
• Commuter Benefits
• Life & STD Insurance
• Company match on 401 (k)
• Flexible Time Off (FTO)
• Equity

Pendulum Therapeutics, Inc. is committed to creating a diverse environment and is proud to be an equal

opportunity employer. All qualified applicants will receive consideration for employment without regard to

race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics,

disability, age, or veteran status. We welcome all to apply.