Network Business Operations Lead (IL Remote)

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

On any given day, every moment matters to someone, somewhere. And every moment, Motorola Solutions’ innovations, products and services play essential roles in people’s lives. 
We help firefighters see around buildings and police officers see around street corners. We keep utility workers connected and visible to each other with real-time voice and data communication across the smart grid. And we provide the situational awareness first responders need when a moment brings catastrophe. We help people be their best in their moments that matter.
Our IT organization isn’t just here to support our business. We’re here to reinvent it – by changing the way our customers, partners and employees interact with our company. To do that, we’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it.
Job Description

 Motorola Solutions, Inc. runs a state of the art network, optimized for the delivery of voice, data, and video around the globe. The corporate network provides LAN, WAN, Internet and Wireless connectivity to over 136 global MSI sites in support our growing business.

This role is for an experienced IT professional responsible for a blended role of Technical Program Management and Infrastructure Business Operations Management. Work is directly related to Network technologies and is driven by Operations, Real Estate, Supply Chain, Network Security and Compute programs as well as deployments of emerging or replacement technologies.

Must be self-motivated, organized, and able to lead without authority. There is an expectation that the candidate will proactively identify impactful solutions for the future or find improvements to the existing environment.

The desired candidate will be a vital part of the Global Networks & Telecom team with expertise required to build and improve our LAN, WAN, Internet, and Wireless technologies. Must be a self-motivated team player who is willing to assist others with projects and problems.  

Scope of Responsibilities/Expectations:

• Manage network request intake process and Slack channel requests

• Partner with IT stakeholders, business partners, and vendors to align programs.

• Program management of Network portfolio that includes:

  • Real Estate driven projects of new sites, site consolidations, or closures

  • Deployment of emerging technology (eg.WiFi 6.0, SDWAN, Network Security,etc)

  • Deployment of replacement technology (eg. System Redesigns or Refreshes)

• Develop resource management program

• Financial management 

• Vendor oversight 

• Develop simple, high impact solutions to improve our project and service delivery model through high levels of creativity and expertise

• Manage infrastructure technology risk profiles by product

• Manage business operations reporting

Basic Qualifications

• Excellent interpersonal, verbal and written communication skills 

• Program Management Experience developing, migration plans, project schedule, issues & action items log, and risk assessments

• Vendor Management

• Data savvy for analytics reporting

• Bulld partner relationships including executive relationships

• Process minded 

Required Skills and Experience 

• 5+ years experience in technical field with similar job responsibilities

• High degree of proficiency with spreadsheets and project planning software

• Operational knowledge of ITIL practices

• Bachelor’s Degree in Information Technology or related field.

Experience Desired:

• Ability to re-map process flows and develop transition plans to maintain service delivery

• Demonstrable competency anticipating problems and complications, and formulating solutions to shorten delivery cycles

• Foundational Network Technical knowledge

• Experience working in a large enterprise environment (100+ locations)

Behavioral Characteristics

• Passionate about customer satisfaction and learning about the business

• Ability to work within tight time-lines

• Proactive approach and enthusiasm for problem identification and solving

• Ability to think strategically and suggest creative solutions

• Ability to synthesize complex requirements into simple business practices

• Flexible and able to adapt to changing priorities

Note: Candidate must be located in the Chicagoland Area.

#LI-MP2

#LI-HYBRD

Basic Requirements

• Bachelors degree with 5+ year of IT professional experience and 1+ years of program and/or project management experience

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.