Network Technician

Gowan Company is looking for a Network Technician to provide Gowan network infrastructure and telephone systems support relating to the day-to-day operations and collaborate to protect the company’s data and information systems from cybersecurity threats.

Duties and Responsibilities:

• Provide network support and configuration management, conducting upgrades/modifications to infrastructure and other network installations.
• Perform network performance analysis (i.e., traffic load, connect time, transmission speeds, and throughput).
• Provide 2nd level support for Telephones and Telephone Systems Infrastructure.
• Coordinate with vendors, service providers, and other IT personnel for problem resolution related to the Telephone Systems Infrastructure.
• Ensure the highest levels of availability of the Telephone Systems Infrastructure.
• Support collaboration applications and videoconferencing systems.
• Protect the Company’s data and information systems from cybersecurity threats; identifying, analyzing, communicating, and containing incidents when they do occur.
• Deploy, monitor, and maintain endpoint security for servers and computers.
• Perform Cybersecurity training for the company employees.
• Support Microsoft Office 365 security and perform security audits.
• Collaborate with other IT groups to maintain IT Systems up to date.
• Support and monitor Email Security Solutions.

Required Education, Knowledge, Skills, and Abilities:

• Bachelor’s Degree in Information Systems, Computer Science or related discipline. (Desired)
• Working knowledge of PC’s and operating systems such as Windows 10, Windows 11, Mac OS, Linux
• Knowledge of installing, managing, and troubleshooting Microsoft Server Operating Systems
• Knowledge of On-Premises Microsoft Active Directory and Azure Active Directory 




• Knowledge of Microsoft 365 Applications and Security such as:
• a. Intune
• b. Exchange Online
• c. Teams
• d. OneDrive
• e. Compliance and Security
• f. Security audits




• Experience with LAN/WAN networking, IPv4, DNS Server, DHCP Server, VPN, LDAP
• Understanding of Cybersecurity standards
• Knowledge of Email Security Solutions
• Strong verbal and written communication skills
• Bi-lingual preferred: English, Spanish
• Occasional Travel Required