NOC Specialist - Technical Support

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe Palmetto 800 System is a Motorola built, owned and operated statewide public safety radio system. Two zone P25 technology with over 130 radio sites. The system provides radio service to over 800 Public Safety agencies with over 60,000 users. The Palmetto 800 team is responsible for the day to day operations of the system and ensuring maximum uptime and high level of customer service to our customers.
Job Description

• Monitors the day to day health and operations of the Palmetto 800 Statewide Radio system.
• Manages the planning, and configuration, optimization, operations, and ongoing maintenance of the system.
• Interfaces with customers to open service tickets and follows thorough until issues are resolved.
• Oversees systems performance, the monitoring of equipment and the management of vendor relationships.
• Monitor the system for alerts/alarms and respond accordingly
• System dispatches as required
• Process customer phone calls and emails
• Coordinate system maintenance outages
• Coordinate Repair/Parts deliveries
• Network/System support
• Situation Management on the on-call roster (usually for a week out of the month) While on call, be available after hours and throughout the weekend.
• After hours on-call rotation

This position is located in Lexington, South Carolina

Basic Requirements

• High School Diploma OR 1+ year of experience in Customer Service, Call Center, or Operations Support

• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract.

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].