Office Service Specialist

Fusion92 is an innovation-forward digital marketing agency. We deliver innovative digital experiences, and the infrastructure to support them. We work with a variety of clients across many industries who require our technological expertise. We strive to be experts in our field and never stop learning and growing.
For those obsessed with curiosity, to innovate amazing things together. We bring together thinkers, tinkerers, designers, writers, planners, poets, inventors, innovators, and robot makers to deliver real results, to give answers to the unanswerable. We've transformed businesses. We've launched products. We've patented innovations. We've created results-winning ideas. And we have one strong, hungry team ready to work collaboratively with you. We're both dreamers and doers. Fully integrated. And we're crazy about finding what matters to open the amazing.
Our difference is our people. That's where you come in.
REPORTS TO: Director, IT & Office Services
Job Summary
The Office Services Specialist is responsible for ensuring clients and staff are provided with all the tools and services they need to support the high levels of service our clients expect. You will manage the day-to-day procedures and systems that create our stellar work environment. We are a rapidly growing organization, and in our new hybrid world, the office is changing. The OSS will assist our organization as we continue to understand how to best support our clients' needs and assist our staff. Along with the Director of Office Services and other key members of the operations team, you will help support and execute the vision of Fusion92's office culture, services, and facilities.
Responsibilities

• Supply ordering, storage and stocking
• Greet and assist guests and clients as they attend meetings in the office
• Ensure high levels of customer serve are provide to clients and staff by managing the following office functions
• Support office services needs in the Detroit office.
• Event planning (internal as well as client events)
• Food and beverage services
• IT onboarding supply ordering
• Finance related tasks
• Relevant experience with video conferencing equipment use, as well as office equipment
• Must be highly organized and maintain a professional appearance
• Highly self-motivated with the ability to multi-task and able to work with minimal oversight
• Must have strong verbal and written skills
• High level of judgement and confidentiality
• Punctual, positive, energetic, and proactive
• Experience in advertising or marketing is a plus
• Technical experience also a plus
• Assisting staff in using technology in conference rooms and help guests with basic technology needs
• Maintaining a high level of confidentiality in all duties
• Assuming other duties as directed by your supervisor

Requirements

• 1-3 years of relevant experience in administration or customer services
• Bachelor's degree preferred, ideally in Business Administration, Hospitality or Marketing/Advertising
• Customer service experience with executives and clients
• Experience with Microsoft Word, Excel, Outlook, and Power Point
• Working with our team of Office Concierge staff from other offices to coordinate on events and meetings
• Providing guidance on solving the inherent issues present in a hybrid office
• Managing vendor information and relationships
• Using and help improve our ticketing system to track and complete requests
• Greeting guests, answer & routing phone calls, maintaining room schedules and shipping and receiving.
• Finding efficiencies and simplify the processes involved in purchasing supplies and keeping the office stocked and organized
• Assisting other members of the Operations team in various projects
• HR related tasks
• Deliveries and shipping

Disclaimer: All qualified candidates will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status affectional or sexual orientation, gender identity or expression, disability, nationality, or sex