O&M Application Support Specialist
Company
Makpar
Location
Washington DC
Type
Full Time
Job Description
Who we are:
Makpar is a team of innovators and consultants deploying cutting edge technologies for the federal government. We help our clients achieve their business and operational goals by solving complex problems through experience and intellect and build sustainable solutions that last. If you are driven and looking to tackle complex and critical client challenges, Makpar can provide a dynamic, mission focused, and rewarding environment for your professional growth.
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Our service offerings include Cybersecurity, Cloud Migration, IT Project Management, Agile Transformation, DevSecOps, Identity, Credential, and Access Management (ICAM), and Health IT. We are proud to be a Great Place to Work™ certified four years in a row. Recent awards include Fortune Top 100 Small Place to Work, Inc 5000, and Inc Best in Business. In 2019, we were awarded the SBA Subcontractor of the Year Award (Region 3) for our program management and Agile development work at the IRS.Â
The Position:
Makpar is seeking an Application Support Specialist to provide hands-on and management support of the following tasks for a federal contract.
Role Responsibilities:
- Managing the client interactions for O&M status updates
- Support coordination between Cloud Platform, CI/CD, and Downstream integration teams
- Managing Jenkins Pipelines
- Support status updates and schedule management
- Define and follow architecture solutions, business process, and develop implementation steps for fixes and upgrades
- Support observational user testing or reviewing designs against usability heuristics.
- Able to work through providing code updates to several systems, microservices, UIs, and scripts.
- Leverages Bitbucket for code repository, Jenkins for pipeline, and Next.js for compilation/build
- Work with other developers in self-assigning tasks to complete to create the systems from the project mentioned above.
- Agile-Scrum or XP with the team working through the backlog that is maintained by proxy product owners
- Work with the QA/Testing team on any defects reported
- Provide technical support for usage of the application being built
- Possessing specialist knowledge of operating systems, devices, applications and software
- Providing technical support to teams within the organization, and to external clients when required
- Maintaining and updating technical documents and procedures
- Identifying and resolving technical issues
- Managing coordination at a local and international level where required
- Delivering regular and customized training to teams within the business
- Preparing maintenance plans and upgrading schedules for the organization’s systems
- Ability to support on-call hours
Skill Qualifications:
- Developer with 3+ years of O&M management work experience in Application Support
- Programming interaction with JavaScript and/or a library such as ReactJS, NextJS, NodeJS.
- JIRA and Lambda Function Development
- CSS, Python and Jenkins experience required
- Preferred Cloud Platform AWS (Lambda, API Gateway, S3)
Benefits:
At Makpar Corporation we understand that we all need to balance work and life – that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At Makpar, we believe in keeping our employees happy, healthy and engaged. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals.
Start your career today and be a part of something meaningful!
Makpar is an Equal Opportunity / Affirmative Action employer.
Date Posted
12/28/2024
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