On-Site Engineer (m/f/x)

Introduction
IBM Systems is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments the explosion of data digital automation and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.

Your ability to be creative a forward-thinker and to focus on innovation that matters is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM systems success as we bring together different business units and teams that balance their priorities in a way that best serves our client’s needs.

Your Role and Responsibilities
IBM Technology Lifecycle Services (TLS) is expanded its footprint in Switzerland and looking for talented On-Site Engineers (OSE).
On-Site Engineers are Software system engineers providing infrastructure-based Services. Your typical activties will include supporting your assigned clients on-site their respective premises in the following activities:
* Planning implementing configuration using maintaining debugging and upgrading products of defined IBM Software.
* Perform architecture engineering design and implementation tasks.
* Triage the communication between client contacts and wider IBM organisation; e.g. access to IBM’s Software laboratory support for problem determination and to submit relevant information rapidly.
* Track follow-up escalate (if needed) and coordinate resolution of reported Problem Management Reports (“PMR”).

Required Technical and Professional Expertise
* Expert knowledge of IBM Mainframe and z/OS
* High service orientation and consultancy mindset; the role requires establishing a strong network in your client on technical expert and management level
* Fluent German and / or English language skills
* Willingness to work on-site client premises; especially in Zürich area

Preferred Technical and Professional Expertise
* Prior working experience in a Mainframe technical expert or consultancy role
* Prior experience working in a global virtual team
* IBM technical certifications especially related to IBM Mainframe and z/OS considered as plus