Onboarding Coordinator

Company Description

About Playtech

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience.

Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.

Ready to level up your career?

Playtech’s Customer Success team is looking for a detail-oriented Onboarding Coordinator with strong communication and multitasking skills.

Job Description

Your influential mission. You will...

• Collaborate with B2B clients to understand their onboarding needs and represent their voice with B2B Projects & Solutions teams.
• Work with Technical Delivery, Academy, and Training teams to ensure customer satisfaction and smooth onboarding.
• Ensure alignment of technical delivery with business objectives.
• Monitor onboarding performance and identify improvement areas.
• Coordinate with product and engineering teams to ensure technical delivery matches product offerings.
• Develop risk management plans and report progress to stakeholders and executives.
• Collaborate with commercial teams to understand and address client needs.
• Work with the Services Commercial team to maximize post-onboarding service opportunities.
• Build and maintain client relationships.
• Develop and implement onboarding strategies for B2B clients.
• Lead efforts in evaluating customer readiness, supporting solution design and training, and understanding key business processes and technologies.

Qualifications

Components for success. You...

• Have 2 to 3 years of experience as an Account Manager, Customer Success Manager, and/or Project Manager.
• Possess excellent oral and written communication skills in English.
• Understand the complexities of iGaming back-office systems, as well as CMS and/or CRM systems. 
• Excel in project management and multitasking, with a high level of attention to detail.
• Are a team player and a creative problem-solver.
• Are proactive, involved, and engaging.
• Possess a solid understanding of MS Office (Excel, PowerPoint, Word).

You'll get extra points for...

• Being proficient in additional languages.
• Previous experience with Playtech software products and tools in either the B2B or B2C industry.
• Having worked with project management tools and artificial intelligence tools.

Additional Information

Thrive in a culture that values...

• Commitment to inclusivity and celebrating differences.
• The chance to work with cutting-edge technology and innovative projects.
• Employees' health and wellbeing through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program and food, travel and wellness allowances.
• Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
• Celebrating life events with additional bonuses such as newlywed, and baby bonuses.

CUSTOMER SUCCESS TEAM
The Playtech Managed Services and Customer Success team set the goal to achieve a seamless and successful launch of new customers and to establish further commercial relationships for post-launch effective operations.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.