Onboarding Specialist - FRENCH Speaking

Brandwatch a Cision product empowers over 5000 of the world’s most admired companies to understand and engage with customers at the speed of social.

Combining pioneering AI-enriched digital consumer intelligence with industry-leading social media management tools Brandwatch offers a complementary suite of specialized best-in-class products and services that support intelligently connected workflows. With Brandwatch brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.

Operating and serving clients the world over Brandwatch has 17 offices across the globe and more than 1000 employees worldwide.

The Onboarding team is a global team of product experts whose mission is to enable customers to turn social data into practical insights that inform strategic business decisions. We provide customers with a tailored and scalable data and visualisation ecosystem as well as enablement programs that empower customers with the knowledge and skills to confidently use Brandwatch and utilise social intelligence to harness the power of social across the enterprise.

This role is primarily one of consulting and coordinating people across multiple internal and external teams to ensure the smooth planning execution and implementation of small and large-scale setup solutions across the Brandwatch product suite.

We're looking for someone who:

• Will become an expert in the Brandwatch suite of products and stays up to date on industry trends

• Can autonomously design and deliver project solutions in a way that addresses all of the client's objectives while allowing for future scalability.

• Can coordinate resources and delegate where needed ensuring all work meets the highest level of standard

• Is able to drive long-term product adoption by making proactive recommendations about best practices and potential projects advancing clients in their use of the platform

• Thrives on consulting with clients getting to truly understand their requirements and helping them achieve their business goals

• Can manage several complex customer engagements simultaneously balancing the needs of multiple customer stakeholders while ensuring a successful and timely completion

• Represent Brandwatch in client-facing meetings by presenting to users and key stakeholders

• Represents the team and builds exposure internally and externally (events).

You'll need:

• Proficiency in English and French

• A passion for helping customers and a dedication to providing a best-in-class service experience.

• Prior experience with software onboarding or customer-facing roles

• An ability to adapt quickly to new software and constantly changing business requirements.

• An ability to use data to analyze results and make data-driven decisions

• Experience working in a deadline-driven environment

• Strong communication skills and the ability to build strong relationships quickly

What we offer:

• Possibility to work fully remote

• Holiday - 25 days holiday and 4 Wellness days per year to encourage a healthy work-life balance!

• Possibility to work fully remote

• Health cash plan employer paid at level 3. (Option to upgrade plan to level 45 or 6 + add family members at employee’s expense); Group life assurance - employer paid

• Sports benefit - gym/sport membership contribution - 50% or up to 25 GBP per month employer contribution

• Cycle to work; Employee discounts platform - through Reward Gateway

• Dental insurance - preference premiums at employee’s cost + option to add family members

• Employee assistance plan (EAP) & Full Calm subscription

• Maternity/parental leave policy & Sabbatical leave policy

If this sounds like you and you feel you have what it takes to succeed in this role we want to hear from you!

#LI-Hybrid

#LI-Remote

If you’ve found our job opportunity interesting but you don’t meet all of the requirements it’s still worth applying. We’d love to hear from you!

At Cision we're revolutionizing the way brands connect with their audiences. We provide PR marketing and social media professionals with the tools they need to excel in today's data-driven world enabling them to see and be seen understand and be understood by the audiences that matter most. Our deep expertise exclusive data partnerships and award-winning products including CisionOne Brandwatch and PR Newswire empower over 75000 companies and organizations including 84% of the Fortune 500 to achieve their goals.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity equity and inclusion is vital to driving our culture sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com .

Cision is proud to be an equal opportunity employer seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity or expression sexual orientation national origin genetics disability age veteran status or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact hr.support @cision.com

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