Operations Associate

We are looking for an Operations Associate to join our fast-growing Chicago, IL team. The ideal candidate should be a stickler for detail, proactive, skilled in general maintenance tasks, and thoughtful as to ensure that the property is continuously in pristine condition for our guests. The role is primarily responsible for assisting our Operations Team in preparing new units, ensuring that existing units are perfect for our guests, and handling any issues or emergencies that arise. These issues include but are not limited to handling guest lockouts, furniture replacement, as well as keeping Operations Managers informed of potential repairs and actions being taken.

What you’ll focus on:

• Coordinate with Operations Managers to ensure all properties are fully equipped and ready for guest move-ins.
• Serve as Blueground’s operational front-line, ensuring new properties meet our standards and handling maintenance, repairs, and technology issues such as furniture assembly and WiFi troubleshooting.
• Conduct pre-check-in and post-check-out inspections using a mobile checklist to ensure each apartment adheres to both business and guest quality standards.
• Collaborate closely with the housekeeping team to expertly manage the complete apartment turnover process at Blueground properties. This involves coordinating with the building's maintenance staff, performing immediate repairs, swapping apartment equipment, restocking supplies, removing trash, evaluating linens, and providing basic housekeeping support to ensure the apartments are fully prepared in a single visit to welcome our guests.
• Oversee and ensure the high standards of cleanliness and presentation of apartments. Conduct regular cleaning evaluations and provide feedback to operations managers about the overall performance of the housekeeping teams.
• Maintain and drive Blueground’s corporate vans, ensuring they are well-stocked and in pristine condition.
• Carry out Blueground home walkthroughs to ensure all quality assurance criteria are met, including interior/furnishing specifications and overall design and aesthetics
• Participate in ad hoc operational projects, such as managing key inventory, organizing local storage, and filming check-in videos.
• Gather and upload property-related information onto Blueground’s internal platform, to be utilized as instructions for guests.
• Demonstrate operational efficiency in the field by serving as the main point of contact between our Operations Leaders and the Customer Experience team. 
• Balance operational workflows with independent on-the-go tasks and critical time-sensitive needs 

What we’re looking for:

• Problem solver, with the ability to work in a fast-paced and "get the job done" culture
• Ability to perform basic handyman tasks and manage minor household repairs.
• Strong organizational skills with attention to detail.
• Capability to routinely lift items weighing over 30 lbs.
• Enthusiasm for driving operational excellence and efficiency.
• Experience leading field or housekeeping teams will be considered a plus.
• Ability to change abruptly based on daily needs and changes to schedule 
• Confident user of technology (email, slack, G Suite)
• A positive, driven, and friendly personality, ready to contribute to a team-oriented environment.

Additional Requirements:

• Availability to work at least one weekend per week without exceeding 40 hours per week
• Valid driver’s license
• Access to a reliable vehicle (DC/SEA/LA/SF/SAN) with mileage reimbursement

Benefits: 

• Competitive Compensation (Salary Range: $42500 - $50000 + 15% annual performance bonus)
• Blueground Stock Option Plan
• Device stipend & monthly mobile plan reimbursement
• Flexible PTO
• Competitive Health insurance (Medical, Dental and Vision), along with complimentary access to wellness perks like Health Advocate, One Medical, Teladoc Virtual Health & mental health therapy through Talkspace
• 401k retirement plan
• Paid maternity/parental leave benefits for new parents
• Complimentary accommodation in Blueground locations. Think summer in Greece and winter in Dubai!