Operations Coordinator

Who Are We?

We are a rapidly growing marketing training and full-service marketing agency with offices in Hartlepool and Celebration, Orlando. We work with healthcare businesses from around the world, including the UK, USA, Canada, and Australia, helping them build and grow thriving businesses.

Our founder, Paul Gough, is a 4x Amazon Best-Selling Author, an Instagram Verified Influencer, and a former professional football Physical Therapist. Having built his own highly successful physiotherapy business from scratch, Paul now shares his expertise in marketing and business growth with practice owners worldwide.

As part of our team, you’ll play a crucial role in ensuring our operations run smoothly and efficiently, collaborating with teams in both our UK and US offices. There may even be opportunities to travel to Orlando and around the USA.

What You’ll Do

• Finance Collaboration: Work closely with the Finance Manager to support accounts receivable, ensure timely payments, and optimise financial processes.
• Recruitment: Manage the end-to-end hiring process, building a pool of pre-screened candidates and ensuring all vacancies are filled within 4 weeks.
• Event Coordination: Plan and deliver world-class events within budget, ensuring at least 70% attendance from members.
• Property Oversight: Ensure all properties are compliant, insured, safe, and managed efficiently within budget.
• Customer Service: Provide exceptional support across all departments to maintain operational excellence.
• Health & Safety: Maintain office compliance with health and safety standards to ensure a secure and organized workspace.
• Operational Support: Identify risks, implement solutions, and provide weekly updates to the leadership team.

Key Results/Outcomes for Success

• Accounts receivable kept under £5k.
• All roles filled within 4 weeks, with a strong pool of pre-screened candidates maintained.
• Events executed within budget and with at least 70% member attendance.
• Properties fully compliant and managed efficiently within budget.
• Proactive risk identification and solutions shared weekly with leadership.

What We’re Looking For

• Organizational Skills: Exceptional ability to manage multiple tasks, deadlines, and projects.
• Attention to Detail: A natural eye for detail in processes, compliance, and communications.
• Problem Solver: A proactive approach to identifying and addressing challenges.
• Communication Skills: Professional and clear in working with internal and external stakeholders.
• Experience: A background in operations, administration, or project management is desirable.
• Tech Savvy: Comfortable using software tools for finance, recruitment, and event coordination.

Why Join Us?

• Work in our vibrant Hartlepool office as part of a dynamic, fast-paced team.
• Collaborate with colleagues across our UK and US offices, with opportunities to travel to America.
• Play a key role in driving the company’s success and growth.
• Benefit from opportunities for professional development and career advancement.
• Competitive salary and the chance to make a tangible impact on the business.

Location: Hartlepool, UK
In Office: Full-time, 10:30-18:30, Monday-Friday
Compensation: £23,000-£26,000

If this sounds like the perfect fit for you and you’re thinking, “That’s me!” then hit apply and start your journey with us today! Let’s achieve great things together—on both sides of the Atlantic! 🚀