Operations Coordinator

Impossible Foods was founded to transform the global food system and reduce the impact of climate change by making the world’s most delicious, nutritious, and sustainable meat, fish, and dairy — from plants. We’re building a rockstar team of brilliant, collaborative, mission-driven individuals who take pride in using their diverse skills to contribute to saving our planet. 

Want to join the movement? You can help us solve the most urgent, important challenge facing the world today (and have fun doing it).

Job Summary:

We are seeking a proactive and detail-oriented professional to manage order processing and logistics coordination. The candidate will oversee customer order workflows, ensuring timely and accurate order fulfillment, and drive resolutions for customer-related issues. This role involves collaborating with internal and external partners, including sales, finance, and third-party logistics providers, to optimize order processes and meet a high fill order rate. The role is great for an early-career professional to learn operational ropes in a dynamic supply chain.

Essential Job Functions:

• Ensure loads are tendered to carriers, shipping and delivery appointments are booked in a timely manner, and issues with internal and external customers are proactively communicated.
• Consolidate weekly order deliveries.
• Manage order processing workflow for customers and co-manufacturers, including order confirmations and order revisions.
• Enter customer orders into SAP as needed.
• Serve as the contact for order revisions, delivery updates, and appointment changes.
• Provide status updates for specific orders as requested.
• Coordinate and oversee daily domestic freight shipment operations, including all communication with carriers via TMS.
• Interact daily with buyers to adjust PO dates in alignment with carrier shipping schedules and lead times.
• Arrange expedited deliveries in case of unexpected delays or issues.
• Ensure carrier compliance with company policies and procedures.
• Ensure Proof of Deliveries (PODs) are submitted by carriers.
• Drive resolution of customer-related issues with internal and external business partners.
• Act as the point of contact for field sales, sales operations, and finance teams for order inquiries.
• Serve as an escalation point for external and internal customer feedback.
• Other duties as assigned

Basic Qualifications:

• Minimum 1 year of experience in customer service, logistics, or a related field.
• Broad understanding of policies, processes, and systems relating to order management and/or desire to learn.
• Customer service mentality.
• Strong attention to detail and analytical skills.
• Conversant in spreadsheets with a desire to learn.
• Ability to foster teamwork and collaboration.
• Self-starter with the ability to drive cross-functional projects.
• Commitment to process improvement.
• Experience and ability to work independently as a member of a virtual team.

Preferred Qualifications:

• A genuine interest and passion for Impossible Food's mission!

Impossible Foods Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, status as a protected veteran, status as a qualified individual with a disability, or any other trait protected by law. 

Impossible Foods offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your application for employment or interview process, please contact us by sending an email to [email protected] or call 855-877-6365. Resumes or CVs submitted to this email inbox will not be accepted.

If the ability to work remotely is indicated, this role can be performed from any US state except for Alaska, Hawaii, New Mexico, Oklahoma, and Wisconsin.

This role is not eligible for Visa Sponsorship.