Operations Coordinator (Hybrid)

Perks & Benefits

• Medical, Dental, Vision
• Employer-Paid basic life insurance (in the amount of $50,000)
• Employer-Paid short-term and long-term disability
• Employer-Paid Wellness Reward Program (go365)
• Employee Assistance Program (EAP)
• 401(k) matching
• Pet Insurance/Discounts
• Remote stipend monthly
• Professional development stipend (up to $500 annually)
• 1 Wellness/Mental Health Paid Day Off
• 1 Volunteer Paid Day Off
• Paid parental leave - 12 weeks of 100% paid leave for birth, adoption or surrogacy for mother or father. 8 weeks for foster leave.
• PTO based on years of service (starting at 136 hours)
• 11 Paid Holidays
• Half-day Fridays

About the Role

The Operations Coordinator will be responsible for supporting the Operations team by handling a variety of support tasks, including but not limited to, communication, travel, meeting logistics and support, expense management, reporting, and day to day requests.

A Day in the Life

• Coordinates details of meetings and/or events, both virtual and in-person, from conception to completion and provides on-site support (if necessary). Events could include:
  1. Conference
  2. Expos
  3. Franchise Advisory council
  4. Investor relation Events
  5. Operations Team Meetings
  6. Weekly leadership meetings
• Supports logistics, meeting minutes, communication and follow-up for the Franchise Advisory Council (FAC).
• Owns the corporate center invoice approval process.
• Franconnect administrative support.
• Tracks and follow-ups on corporate center repairs and maintenance.
• Owns the weekly CO updates.
• Supports the creation of documents and resources, including quarterly board decks.
• Supports the quarterly business review.
• Owns the weekly contest reporting-SPT/Wax Pass/Retail/Rebook.
• Alignment updates (mapping, comms, IT alignment and set-up)
• Creates Ad hoc reports, as needed.
• Manages travel, including but not limited to planning schedules, accommodations, agendas, events, meals, and travel expenses, as needed.
• Prepares financials for center visits.
• Acts as the culture champion for the Operations team, ensuring special milestones (birthdays, anniversaries, etc) are celebrated, and plans special events for the team.
• Supports various tasks related to the network Culture challenge.
• Supports the L&D team with various tasks, including follow-ups for the network mentorship program.

What Sets You Apart

• Ability to communicate clearly and work collaboratively in a dynamic, virtual environment.
• Ability to work in a team-driven environment yet able to work independently and with initiative to complete daily expectations.
• Ability to represent EWC and its associates in a professional and consistent manner while upholding the EWC's core values.
• Must possess superior organizational skills, attention to detail and time management abilities.
• Must possess a positive, solution-oriented and customer-focused attitude.
• Ability to work independently while maintaining consistent communication with corporate team members and work with various teams as needed.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to lift, push, pull, or carry up to 25lbs.

Education and Experience

• 1-3 years of related experience

European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.