Operations Manager - Hardware and Supply Chain

We’re hiring an Operations Manager - Hardware and Supply Chain to scale our seamless hardware and supply chain operations for a fast-growing transportation tech company backed by investors from Uber, SpaceX, and Notion. At , our suite of school bus technology centers around - our GPS technology, telematics, and navigation systems all rely on ruggedized tablets & reliable hardware. In this role, you will spearhead customer hardware integration, ensure seamless device operations, oversee hardware fulfillment and troubleshooting, and drive the rollout of new hardware initiatives. You’ll work closely with our Director of Operations - Hardware & Supply Chain to empower our world-class supply chain and customers while monitoring a multi-million dollar budget. 

More than 26 million students ride ~500,000 buses to and from school daily - a mass transit operation largely managed by under-equipped teams using pen & paper or legacy software. We’re on a mission to make school buses safer and more efficient for families, schools, and communities nationwide with advanced routing technology, dynamic driver navigation, live GPS tracking, and real-time parent communication. As the industry navigates challenges like severe driver shortages, rising parent expectations, and increasing route complexity, your role will be essential in empowering communities across the nation with innovative solutions.

Responsibilities

• Managing post-negotiated procurement and inventory forecasting while building deep relationships with vendors, manufacturers, and data providers. 
• Executing all hardware troubleshooting internally and externally to minimize customer downtime. 
• Owning order fulfillment and device deployments in collaboration with our third-party logistics provider. 
• Administrating updates across our fleet of thousands of devices and troubleshooting issues that may arise in the field, including internet connectivity disruptions & tablet OS issues. 
• Collaborating with our product team to explore and build new, innovative supplementary hardware and services to support an expanding product portfolio.
• Deploying a new hardware product end-to-end, focusing on NFC technology while utilizing best implementation practices.
• Developing partnerships with 3rd party mechanics to install BusRight’s hardware on school buses across the country.
• Coordinating supply-chain for company-wide projects such as employee / customer merch and tradeshows.

What we're looking for: 

• Currently living in or willing to locate to Austin, TX.
• 4+ years of experience managing technically advanced hardware and navigating complex manufacturing supply chain environments.
• Knowledgeable about or eager to learn about mobile device management, asset management, and electrical requirements pertaining to heavy-vehicle harnesses and mobile devices.
• Extremely fluent with Google Suite, specifically Google Sheets to dissect and parse large data sets.
• Comfortable with experiences that require hands-on attention and learning on the fly — from inspecting tablet issues in the field to sitting shoulder-to-shoulder with customers to troubleshoot with them in real-time. 
• You thrive in flexible, evolving environments with limited pre-defined structures.
• You have an engineering or computer science degree and/or worked at a VC-backed company. 
• You can strike the right balance between creating documentation and automation with daily execution.
• You have a strong sense of urgency who can rapidly execute tasks while maintaining a clear understanding of prioritization to focus on what truly drives impact.