Operations Performance Analyst (m,f,x)

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Yuho’s Supermarkt brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
So, why work at Wolt?
At Wolt, We’re About Getting Things Done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Job Description

Role Background

Join our dynamic Operations Analytics Team! As a cornerstone of our organization, this team serves as a one-stop shop for all data analytics needs related to operations and venues. We pride ourselves on our ability to analyze, automate, and guide other teams, functioning as a consultancy/support mechanism. Our work involves close interactions with upper management, contributing significantly to critical strategic discussions. To excel in this role, you must possess a blend of analytical prowess and exceptional communication skills.

What You'll Be Doing

- Conducting in-depth analyses using Looker and Excel to support various operational and venue-related teams.
- Automating processes to enhance efficiency across departments.
- Providing consultancy and support to operational and venue teams to steer their activities based on data-driven insights.
- Engaging in regular exchanges with upper management and contributing to strategic decision-making processes.
- Preparing reports for upper management, occasionally presenting findings through PowerPoint presentations.

Qualifications

Important to have:
- Proficiency in Microsoft Excel
- Fluent English skills, both written and verbal
- Strong analytical skills coupled with the ability to communicate findings effectively.
- Ability to work both independently and as part of a collaborative team.
- Detail-oriented with excellent organizational skills.
- A proactive attitude towards problem-solving and continuous improvement.

Plus to have:
- Proficiency in SQL and Python
- Flexibility in terms of working hours when necessary.

Additional Information

What we offer

• A centrally located office in Munich, next to S-Bahn

• Independent work in a high-trust, dynamic, and diverse team

• A fast-growing tech company with endless learning opportunities and career growth potential

• Competitive salary and benefits, including a discount on Wolt orders

• Modern work equipment and office perks (snacks, fruits, coffee, etc.)

• Flexible working hours, 30 days of paid vacation, and work-from-home days

• Deutschland ticket subsidy and Urban Sports Club membership discount

• Quarterly team events and regular opportunities to visit our Berlin head office

Join us and contribute to driving the success of our operations through insightful analytics and strategic support. If you have the right mix of analytical expertise and communication skills, we would love to hear from you!