Operations Supervisor

Title: Operations Supervisor 
Location: North Hollywood, CA
Hourly Rate: $26 - $30  
Employment Type: Full-Time  
Availability: Must have open availability, including weekends  
Full-Time Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k  
 

About DocGo:  
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.  

Responsibilities:  

• Functions as an on-line supervisor, monitoring operations to ensure the delivery of quality and cost-effective service.

• Works as part of a supervisory team with management staff to ensure continuity, consistency, and strong lines of communication. 

• Provide top-tier medical transport to medical facilities by assuming responsibilities for medical care of the patient and carrying out established policies and procedures. 

• Recognize and treat any medical condition with appropriate techniques, equipment, and knowledge of all State and County protocols. 

• Monitors operations to ensure that all personnel comply with company policies and procedures.  

• Regularly oversees site stocking / cleaning to ensure they meet or exceed state requirements, in regard to maintenance, equipment, supplies and cleanliness.  

• Ensures that personnel keep facilities / equipment in a clean, sanitary and functional condition. 

• Ensures all scheduling requirements are met within a timely fashion.  

• Duties include scheduling and staffing, logistics management, clinical and administrative QA/ QI, and performance management.  

• Supports team with operations, logistics, staffing, and scheduling.  

• Perform other field staff duties. 

• Other tasks as assigned. 

Qualifications:

• Must have great communication skills  

• Must be tech savvy and computer literate  

• 2+ years of experience in a supervisory role (preferred)  

• Valid Driver’s license (2 years as a minimum) with an acceptable driving record  

• Knowledge of HIPAA (Health Insurance Portability and Accountability)  

• Staff scheduling experience  

• Problem solving skills, attention to detail, & organization skills  

• Proficiency in Microsoft Office  

• Excellent verbal and written communication skills