Operations Support Administrator (Hybrid)

Our Story

Hello there. We’re Zopa.

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

As an Operations Support Administrator, you’ll be handling the day-to-day administrative needs for our customers. This will include tasks such as DSAR requests, ISA transfers and credit file work to name just a few. Your role will support our Customer Service teams, enabling them to focus on what they do best – providing a fantastic customer experience.

09:00 – 17:30 Monday – Friday, with a minimum of one day in the office.

A day in the life:

• Processing ISA transfer in and out requests
• Gathering data for DSAR requests for customers and authorised third parties.
• Setting up company and trust accounts, and registering Power of Attorney and Court of Protection
• Emailing ISA providers to update them on any ISA related requests.
• Dealing with internal requests about customer’s credit files and supporting them with any queries.
• Being the point of contact internally for anything related to ISA’s, DSARs or Credit Files. 

About you:

• Proven experience in a customer-focused office environment
• Have excellent attention to detail
• Demonstrated ability to handle enquiries via telephone, post, and email
• Enjoys working collaboratively within a team environment
• Capable of managing sensitive and confidential information appropriately
• Strong ability to produce routine correspondence and statements
• Skilled at prioritising tasks and managing a diverse workload to meet deadlines
• Proficient in Microsoft Word and Excel
• Proactive and driven, eager to contribute positively to a growing and dynamic team
• A Customer Champion, passionate about delivering the best possible outcomes for customers
• Confident in challenging processes and not always settling for ‘This is the way it’s always been done.’ 

Flexible working? Yes please!

At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.

Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.

*Subject to having the right to work in the country of choice

Diversity Statement

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.