Order Fulfillment Representative-New Berlin

JOB OVERVIEW:

This position is responsible for printing, packing, and shipping customer orders. Verifies product information on location labels and customer packing list to maintain high accuracy. Responsible for the receipt and processing of inbound and outbound freight, including loading and unloading shipments from trucks, properly identifying merchandise to appropriate paperwork.

KEY RESPONSIBILITIES:

• Prints customer orders from the computer system and select the appropriate products from the shelves or primary product locations and note on the customer order sheet if an item has been picked or is out of stock. Fill customer orders using carts to carry several orders at a time.

• Verifies product and pick information for all customer orders to maintain high accuracy, entering all serial numbers for high tech items accurately

• Ensures that all customer orders are received by customers within the same amount of time and processes shipping upgrades as necessary, always verifies shipping labels for accuracy.

• Packs customer orders after selected from primary product locations. Selects appropriate sized boxes or envelopes for shipment to avoid bending, crushing, or shifting of items during delivery.

• Packs all orders neatly and correctly in box to ensure quality, meeting department expectations for glasses, plastics, liquids, etc.

• Manifests packages for shipment manually and places items onto conveyor system or in hampers to load onto trucks for shipment.

• Loads and unloads merchandise from trucks using both manual and power equipment, including forklifts and pallet lifts.

• Verifies paperwork regarding accuracy of unit counts as well as proper destination. Visually identify any damaged freight and reports appropriately in a timely manner and ensures the correct amount of product is received and signed for.

• Disposes of empty boxes and packaging appropriately to maintain safe and lean working conditions.

• Participates in special projects and performs other duties as required.

SPECIFIC KNOWLEDGE & SKILLS:

• Good reading, math, computer, and communication skills.
• Detailed oriented, flexible, and well organized.
• Ability to pass machine driver safety training for all required equipment.

GENERAL SKILLS & COMPETENCIES:

• Good time management skills and the ability to prioritize work
• Attention to detail and accuracy
• Customer service oriented
• Ability to plan and arrange activities
• Very good interpersonal communication skills
• Very good written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task

WORK EXPERIENCE:

Typically 1 or more years of related experience.

PREFERRED EDUCATION:

Typically High School education, vocational training and/or on-the-job training.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

SKILL:

Apply acquired job skills and company policy and procedures to complete assigned tasks.

COMPLEXITY:

Work on assignments that are semi-routine in nature but recognize the need to collaborate with team for occasional deviation from accepted practice.

SUPERVISION:

Work under close supervision and follow standard procedures and written instructions to accomplish assigned tasks. Sometimes receive detailed instruction from supervisor to accomplish assigned tasks.

PERFORMANCE REQUIREMENTS:

Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers