Order Management - Senior Analyst

Order Management - Senior Analyst

Reports to: Order Management Manager

Ingredion Incorporated is in search of an Order Management (OM) Senior Analyst based in our Tulsa location who will be responsible for coordinating with Customer Support and Customers on ordering activities, e.g., Sales Orders, Purchase Orders, etc.

The Sr. Analyst will ensure the delivery of high-quality service to our Customers, aligned to Ingredion's Customer Experience commitments (responsive, empathetic, proactive, and innovative) supporting day-to-day operations of the OM Team. In addition, the Sr. Analyst will serve as a point of escalation to help troubleshoot and resolve Customer issues and work to identify and drive system and workflow process improvements.

As a Senior Analyst, your responsibilities will include:

• Support, guide, and enable day-to-day activities of the Order Management Team
• Demonstrated ability to work complex accounts to provide relevant information to the Customer
• Process Customer orders for ingredient products
• Ensure the accuracy and timeliness of order entry and validation processing
• Act as a Subject Matter Expert for the order processing flow (Systems and Processes)
• Coordinate with other Departments regarding order status
• Maintain up to date files according to the standard operating procedure. Ensure copies of orders and return orders are given to appropriate Partners
• Develop and maintain an understanding of Ingredion's products in area of responsibility
• Proactively identify issues, consider alternatives, and take corrective action to resolve problems
• Prioritize tasks accurately and in a timely manner
• Collaborate with and support Team members. Participate in problem solving and Team activities
• Demonstrated ability to lead, implement, and communicate process improvement initiatives
• Provide recommendations on SLA performance, risks, and opportunities for improvement
• Drive continuous improvement initiatives within the Order Management team, leveraging data-driven insights and customer feedback to enhance processes and outcomes

The OM Senior Analyst position may be well-suited for you if you:

• Contribute to an environment that enables the wellbeing of our People and Customers
• Are a Self-starter comfortable building and maintaining effective working relationships with both Internal and External Customers
• Readily adapt to changing circumstances and resolve problems in a fast-paced environment, successfully coordinate and handle multiple tasks/activities simultaneously
• Embrace diversity and proactively foster an inclusive work environment where each person is valued and feels inspired to contribute their best.
• Support the identification and implementation of work process improvements. Strong detail orientation and business acumen, including ability to think critically and analyze problems

Qualified candidates will have:

• Bachelor's degree in Finance, Accounting, or other business degree
• Experience working with SAP is a must, and SAP BW is a great asset
• Strong written, verbal communication, and presentation skills
• Financial reporting experience strongly preferred
• Ability to perform efficiently and effectively under time constraints
• Demonstrated ability to manage multiple assignments simultaneously and meet deadlines
• Open and willing to embrace changes, new ideas, and approaches
• Subject Matter Expertise in MS Office, SAP, Salesforce, EDI, RPA, and Master Data management
• Ability to apply deep functional knowledge to complete Department tasks, Share expertise with team members, and problem solve complex/escalated issues

Company Background:

Ingredion is a Fortune 500 public company, provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion's wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and specialty sweeteners, and food systems. Our innovative ingredient solutions are used by consumers in everyday products, from foods and beverages to paper and pharmaceuticals. And we do it all in a planet-friendly sustainable manner.

We bring the potential of people, nature, and technology together to make life better.

That's our purpose. We are all IN to make life better!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applica

Relocation: No

We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability-mental or physical-marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law ("protected classifications"). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

Relocation Available:

No