Order Management Specialist

Lumencor, Inc., based in Beaverton, Oregon, manufactures high-performance solid state lighting subsystems, "light engines," for bioanalytical instruments, medical devices and life science research tools. Products are sold worldwide to equipment manufacturers (OEMs), distributors, laboratories and individual researchers. The company is seeking an Electro-Mechanical Engineer to contribute to the production of Lumencor light engines and accessories.

Lumencor is seeking an Order Management Specialist to receive and process incoming orders for Lumencor products, product service, repairs, and installations. Receive orders via email and phone. Work closely with Sales on a daily basis, primarily in relation to sales quotations and purchase orders. Duties include performing contract review of incoming purchase orders, and entering them into our build queue (via Filemaker database). Advise customer of PO receipt, pricing, and expected shipping dates.

• Review and verify customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter information into the database.
• Enter and process new purchase orders in a timely manner.
• Inform customers via email or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
• Receive and respond to customer inquiries and complaints.
• Verify customer and order information for accuracy, verifying it against previously obtained information as necessary.
• Direct specified departments or units to prepare and ship orders to designated locations.
• Check inventory records to determine availability of requested goods.
• Analyze orders for completeness according to departmental procedures (contract review) and forward incomplete orders for further review.
• Problem-solve with Sales, Manufacturing, and Shipping teams to resolve any processing issues and ensure timely and accurate shipment of order.
• Manage past due collections process per established departmental procedure.

This role is an on-site, full-time, salaried position in which it is expected employee will report to work daily, during regular business hours to fulfill assigned work duties.

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• This position requires a 4-year Bachelor’s Degree from an accredited university and/or relevant work experience, preferably in the technology, medical, scientific, or healthcare industries.
• 2-3 years work experience in the areas of sales administration, customer care, inside sales, or account management is strongly preferred.
• Solid familiarity with the Mac environment, Microsoft Excel, and Salesforce is highly desired.

Experience processing and fulfilling purchase orders in the high-tech, medical device, or scientific manufacturing industries.

At Lumencor, our standards are high. Our team continually pushes to deliver the best lighting solutions the industry has ever seen. We do this by relying on the talent and ingenuity of our staff. We look for people who can think critically and creatively; people who can dream big and act responsibly as they push past boundaries in an ethical and collaborative manner. Lumencor found its beginnings in challenging the status quo by recognizing and executing on the very best of what is possible; this fundamental quality permeates through the culture of the company to this day.

If this describes the type of team you would like to be a part of, we want to speak with you!

Lumencor believes in a healthy work environment for all employees, and fosters teamwork and respect for others while adhering to ethical work practices. We offer a full package of employees health, dental and vision insurance as well as many other perks. Our working culture rewards effort and success while embracing imagination and diversity. We are an Equal Opportunity Employer.

Lumencor requires all current and future employees to be fully vaccinated for Covid-19 including a booster shot as a condition of hire unless they are eligible for accommodation under applicable law.