Order Management Specialist

Business Information:

The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 2600+ skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. However, over the last decade, it has evolved to become the largest Operations hub. The India Operations Centre team at Chennai, Bangalore and Gurugram supports Hitachi Energy's units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy To date, the team has executed engineering and commissioning for projects in more than 80 countries.

Mission Statement:

As an Order Management Specialist for INOPC PG you will be part of Operation Center in India (INOPC-PG), aiming to develop a global value chain, where key business activities, resources and expertise are shared across geographic boundaries in order to optimize value for ABB customers across markets. It provides high quality engineering and commissioning support to Business Units and Center of Excellence across the ABB world. This is an important step from ABB's Global Foot Print strategy. PS Operation Center Services are System design, Primary side design, Secondary side design, Sourcing, Installation and commissioning.

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• Handling priority deliveries to support customer to meet their target and Order booking using SAP.
• Address change management request from customer. Support Order forecasting based on trend.
• Co-ordination with operation department to support customer on production status, priority deliveries, delivery delays, invoicing.
• Providing Order acknowledgement to get the status of the order.
• Generating invoice for the orders and verifying Invoice and disputes.
• Handling escalations from customer/client.
• Preparing and sharing reports/trackers to manage daily volume & monitor team productivity.
• Interacting with clients/customers in daily basis to discuss about areas of improvement and doing pre-shipment and case management audit.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• Bachelor's degree with 4-8 yrs of experience.
• End-use working knowledge in SAP - SAP R/3 (ERP).
• Case management in SalesForce CRM.
• Very good communication & customer handling skills.
• Ability to handle high load capacity by setting priorities.
• Proficient in Microsoft office tools (Excel, Word & Power point.