Order Management Specialist

Job Description Summary

We are seeking an Order Management Specialist to handle all activities providing the necessary support on pre- and post-contractual administration & management. This position is a part of Back-office team, operating contact between company and customers. Administrator will focus on receiving customers purchase orders, checking delivery dates and dispatch the finished goods. He/she will be in contact with customers via phone or e-mail on daily basics.

Job Description

Roles and Responsibilities

• Process customer orders, ensuring compliance with contract terms (delivery, invoicing, transportation).
• Ensure customer satisfaction and timely resolution of issues for assigned contracts.
• Provide both service agreement, and time and material program management.
• Support sales campaigns for new contracts and proposals.
• Collaborate with internal teams (Sales, Planning, Service, Finance etc.) and external customers.
• Function as liaison between internal organizations and customers for assigned contracts •
• Handle invoicing tasks, including issuing invoices and understanding basic financial and accounting principles.
• Strong focus on operational tasks ensures a dynamic and varied work environment.
• Resolve crisis situations by identifying issues and implementing solutions with the support of team.

Required Qualifications

• This role requires basic experience in Order Management or a similar field.
• Knowledge level comparable to a Bachelor's degree from an accredited university or college, or a high school diploma with relevant experience
• Proficient in spoken and written English.

Advantageous:

• Knowledge of Czech or Slovak is highly advantageous.
• Familiarity with Oracle or other ERP systems (e.g., SAP) is beneficial.
• Experience in international transportation or logistics is an advantage.

Desired Characteristics:

• Strong oral and written communication skills.
• Resilient under stress, with strong time management skills in changing conditions.

Flexible Working

Most important for us is to have happy and creative employees. Work-Life balance is our top priority and therefore we support and encourage, where possible, flexible working hours and occasional work from home.

Total Rewards

At Avio Aero we understand the importance of Total Rewards and wellbeing. Our benefit plan is flexible and we are dedicated to personal growth of every employee.

Our bonuses above the salary include:

• Annual Bonus to every full time position
• Monthly contribution 6% from your base salary into your Cafeteria or Pension/Life Insurance
• Additional Monthly contribution 600 CZK into Cafeteria for hourly employees and professional and lead professional band
• Meal vouchers (100 CZK/per day) fully covered by employer
• Two weeks of paid timeoff above local law minimum (6 weeks of paid time off in total)
• We also offer our HealthAhead program, which supports employees in their healthy lifestyle

Additional Information

Relocation Assistance Provided: No