Partner Operations Specialist ( Portfolio Companies)

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

Maintain and manage all operational aspects of Partner onboarding process, including contract administration.
• Manage Partner deal and project registrations.
• Establish, maintain and monitor lead flow to and from Partners.
• Partner commission administration.
• Act as a liaison to Field Sales, Partner Sales, Sales Ops, Legal, Marketing, Deal Desk, Sales Finance, and Order Management teams on all partner-related sales issues.
• Perform Global Partner Helpdesk support functions (license keys, badges, portal access, and respond to general program related questions).
• Support Partner and Affiliate Program rollout.
• Support the annual Partner re-tiering compliance process.
• Coordinate the Partner Commission process both with internal and external stakeholders.
• Support development and maintenance of Standard Operating Procedures and ensure consistent business practices across regions and adaptations to local markets when required.

Qualifications

• Bachelor's degree preferred, or equivalent 3-5 years Partner Support, or Sales Operations experience preferably in the software industry.
• Experience with Salesforce CRM and Partner Programs.
• Extraordinary communication ability, both verbal and written, at all levels.
• Strong organizational and time-management skills including multi-tasking, prioritizing and the ability to plan work activities efficiently to meet deadlines.
• Structured and execution orientated with close attention to detail.
• Proven flexibility in dynamic environments and ability to adapt to shifting priorities.
• Intermediate experience with Microsoft Excel.
Additional Skills That Could Set You Apart:
• Exceptional Salesforce experience/super-user would be highly advantageous
• Channel management or similar experience

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community. #Li-Hybrid