Patient Support Program Lead

Summary

Location: Montreal, #LI-Hybrid

Novartis is unable to offer relocation support for this role; please only apply if this location is accessible for you.

About the role:
We are looking for experienced and passionate professionals to help us achieve our ambitious mission to reach twice as many patients twice as fast. As a PSP Lead, you will be responsible for managing and implementing patient support structures and systems all while achieving KPIs though cross-collaboration efforts with all internal and external stakeholders.

The role reports directly into the PSP Strategic Director and will work closely with the brand cross-functional team.

Permanent role, based in Montreal.

About the Role

Key Responsibilities:

• Oversee the implementation of patient support structures, systems and programs that embrace the voice of patients while identifying efficiencies of scale and scope.
• Lead and develop one PSP Manager who supports the PSP program.
• Align with all internal relevant stakeholders to oversee the operations of his program activities in collaboration with the PSP Operations team or/and with the ESP.
• Proactively source and introduce new technology and innovative ways to support patients during their journey and promote the optimal and safe use of Novartis products and therapies.
• Establish and maintain collaborative alliances with key strategic partners, both internal and external to execute program goals and deliverables.
• Manage patient program budget and monitor resource allocation keeping extended teams informed of status.
• Work closely with CRM / Data Strategy team to prioritize features and improving 1st party data collection
• Work closely with Insights Manager to create specific PSP dashboards & reports

Essential Requirements:

• 8-10 years of experience in the biopharmaceutical / pharma / healthcare industry
• Superior Business Acumen / Strategic Thinking and Planning
• Agile with strong leadership, collaboration, communication, presentation and negotiation skills
• Initiative, self-motivation and superior organizational and time management skills
• Strong knowledge and understanding of PSP subject with external network to keep abreast of changes in the industry.

Desirable Requirements:

• Excellent pharmacovigilance, compliance and knowledge of Canadian (national and provincial) health care systems and environment is an asset
• Bilingual: English and French an asset

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

Division
International

Business Unit
Innovative Medicines

Location
Canada

Site
Montreal

Company / Legal Entity
CA04 (FCRS = CA004) NOVARTIS PHARMA CANADA INC.

Alternative Location 1
Toronto, Canada

Functional Area
Marketing

Job Type
Full time

Employment Type
Regular

Shift Work
No