Payment Services Lead

Your Impact
The Payment Services Lead is primarily responsible for providing oversight to a team of Payment Services Representatives, as well as, assisting with training and day to day monitoring of operations within the team. The lead must be proficient in completing the duties of the Payment Services Representative, as their duties include supporting the Supervisor by assigning work and assessing performance in partnership with leadership.
The Payment Services Lead must possess strong customer service skills, excellent working knowledge of cash applications, knowledge of conflict resolution, work prioritization, and experience training employees. Strong organizational skills required. Knowledge of cash application includes, but not limited to, cash application, credit card transactions and accounts receivable.

What you will do

• Provide support to a team of Payment Services representatives, to include monitoring of day to day department operations, training, and daily work assignments. Participate in hiring process in partnership with Supervisor.
• Serve as the primary point of contact for Representatives to resolve customer issues and concerns
• Maintain accurate records of customer payment history
• Partner closely with Outside Sales Representatives and Pro Solutions Center
• Submit regular reports on the status of unpaid accounts and any repayment progress
• Cash application for "exception items that were not auto processed by our High Radius program
• Lead reconciliation process of overpayments, misapplications, and unapplied cash
• Assist Supervisor with completing bad debt write off process
• Complete administrative duties, in the absence of Supervisor
• Perform Payment Services Representatives duties
• Special projects, as assigned

Required Qualifications:

• High School Diploma or equivalent required
• 5 years' experience in cash applications role
• 2 years' lien experience
• 1 year training as a peer mentor
• Experience working with Trinity resolution and ZenDesk
• Experience with high workload of data entry, including 10-key by touch

Preferred Qualifications:

• Bachelor's Degree in a related field
• Experience working with ERP system, Infor SXe
• Experience working with online payments platform required, such as Bill Trust

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

Pay Range: $17.56 - $29.27 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Lowe's believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe's employees; and adhering to and monitoring compliance and safety guidelines.
Pay Range: $17.56 - $29.27 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.