Payroll Lead

The Payroll Lead will work together with the Accounting Manager to support and maintain the payroll-related record-keeping of the company. Customer.io’s team members are located around the world and are primarily employed via a variety of PEOs.

Some things you’ll do…

• Accurately record and process all payroll related items
  • Research and resolve payroll discrepancies, including communicating with employees and PEOs
  • Ensure payroll changes are reflected accurately in upcoming pay runs (401k deduction changes, terms, leaves, new hires etc.)
  • Process and track all variable related pay (sabbatical, commissions, bonuses)
• Process contractor invoices
• Support our expense reimbursement process
  • Review and approve a portion of employee expense reimbursements
  • Track employee spend toward various benefit budgets
• Answer payroll-related employee questions
• Perform payroll reconciliations
• Prepare and maintain accurate records and reports of payroll and benefits transactions so that we are always “audit ready”
• Support improving our systems and processes to help us operate more effectively and efficiently
• Support with other ad hoc payroll, benefit and/or personnel-related items
• Assist with system implementations to move payroll processes off of PEO’s and in house
• Communicate with our PEO’s regarding all payroll tax correspondence
• Lead and manage our annual 401k plan audit

We’re looking for someone who has…

• 5+ years of experience working in payroll-related roles with varying degrees of responsibilities
• Degree in accounting, finance or relevant field
• Experience working with PEOs and other payroll/employment platforms like Trinet, Remote.com, Velocity Global, Deel, Upwork etc.
• Experience managing in house payroll for at least 100 employees located in various taxing jurisdictions
• Demonstrated intermediate to advanced Excel skills
• Excellent organizational skills and attention to detail, especially around data accuracy
• Excellent problem-solving skills, though knows when to ask for help or collaboration
• Excellent communication skills
• Comfortable working in a remote-first environment
• Empathetic and recognize that your customers are your fellow team members across all departments of the company, and you seek to provide them with timely answers and assistance

Our mission at Customer.io is to power automated communication that people like to receive. Today over 5,700 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a starting salary of $95,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Benefits at Customer.io include:

• Unlimited PTO - we encourage 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 100% medical, dental, vision, and supplemental insurance for you and your dependents
• 16 weeks paid parental leave - for birth, adoption, or foster care
• 401k retirement matching - up to 5% dollar for dollar match to retirement contributions
• Health and wellness allowance - Up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairs
• Home office stipend - Up to $2,000 USD to help you get your home office set up so you can do your best work
• Internet + cell phone reimbursement - Up to $200 USD per month for your internet and cell phone plans
• Co-working space reimbursement - Up to $300 USD per month for those times you'd prefer to work in a co-working environment
• Learning + development - Up to $2,000 USD reimbursement per year to use on conferences, books, classes, or workshops - anything that will help you develop your skills
• 1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation, or spend however you choose
• Opportunities to meet in-person with your peers throughout the year
• Flexible schedule, work anywhere you want! - as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you want

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.

1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. 30-minute video calls with three members of our team