People Operations Associate

See yourself at Twilio

Join the People Operations team at Twilio as People Operations Associate supporting the Americas region.

Who we are & why we’re hiring

At Twilio we’re shaping the future of communications all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location you’re part of a vibrant diverse team making a global impact each day. As we continue to revolutionize how the world interacts we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

The People Operations team is the backbone of Twilio’s core HR functions with responsibility for running the  day-to-day processes of the employee lifecycle. This team is currently on an exciting transformation journey with a view to delivering a seamless efficient experience for our customers. You will play your part in this transformation by helping to identify and implement improvements for the region create best practices and make a contribution to the foundation of a world-class People Operations organization.

This position is needed to work closely with other People functions to execute HR Operational processes and services living the Twilio Magic and bring a skill-set of strong customer service detail orientation critical thinking communication skills and a broad understanding of HR processes and systems.

Responsibilities

In this role you’ll:

• Leverage Workday and ServiceNow to perform transactions support employees and internal stakeholders.

• Provide HR support directly to employees and internal partners related to questions concerning: Benefits Compensation HR Policies Relocation Payroll HR Systems (Workday Greenhouse ServiceNow) General HR related questions.

• Partner closely with other People functions and HRBPs to execute HR Operational processes and services with a focus on employee experience and data integrity.

• Maintain confidentiality of core HR data and projects.

• Participate in system testing and support for HR Operations related program rollouts new systems and processes.

• Document maintain and communicate core HR processes to users and partners.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 1-2 years’ experience in HR and handling direct customer/employee questions and support

• Able to demonstrate effective prioritizing organizing problem solving interpersonal collaboration and communication skills

• Brings curiosity and desire to find opportunities for improvement

• Keen to continue learning and developing their skills having a growth mentality

• High level of attention to detail and accuracy

• Excellent verbal and written communications skills in English

Desired:

• Prior experience running HR processes for Colombia and the US.

Location

This role will be remote and based in Colombia

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio including in addition to competitive pay things like generous time-off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems take initiative pitch in when needed and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So if you're ready to unleash your full potential do your best work and be the best version of yourself apply now!

If this role isn't what you're looking for please consider other open positions .

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law. Additionally Twilio participates in the E-Verify program in certain locations as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability please contact us at [email protected].