People Operations Manager

Our Story

Hello there. We’re Zopa.

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

As our People Operations Manager, you will report directly to the Head of People Operations and Technology and play a crucial role in ensuring our People Operating model is fit for purpose as we continue to scale. You will lead a small team to deliver a highly engaging employee experience, ensure compliance, and reflect our company mission and values.

A Day in the Life:

• Design and Implement Policies: Lead your team in designing people services, policies, and processes that ensure compliance and deliver a highly engaging employee experience. Regularly update these to reflect changes in the legal and regulatory landscape.
• System Management & Implementation: Oversee the architecture and effectiveness of People systems, ensuring the delivery of compliant People data for reporting and insight. Work closely with the project team and support the implementation of a new HRIS.
• Employee Administration: Manage employee administration frameworks, reducing manual processes with support from automation and AI.
• Service Quality: Ensure we have a scalable approach to handling tickets, providing high-quality responses, and utilising data to enhance our knowledgebase, promoting increased self-service options for Zopians.
• Issue Resolution: Act as the first escalation point for people operations, resolving issues promptly and effectively, and delivering root-cause solutions.
• Knowledge Management: Lead People Team knowledge management and work closely with Internal Comms to deliver a self-service People Team portal for Zopians.
• Risk Management: Oversee SMCR governance and risk management for the People function, including regular reporting.
• Collaboration: Partner with wider People, Finance, and Legal Teams to enable new initiatives through technology and People operations.
• Efficiency: Evaluate the cost of delivered services and seek efficiencies without compromising quality.
• Leadership: Provide outstanding leadership to your team, fostering a culture of continuous improvement.
• External Insight: Bring external insights and industry best practices to enhance team performance.

About You:

• Experience: Demonstrable experience in People Technology and Operations in a scaling Technology or FS-led business (ideally).
• Operational Maturity: Deep experience in supporting the maturity journey of People Operations, enhancing self-service and knowledge management.
• Data-driven: Analytical mindset with experience using data for decision-making.
• Leadership: Program and project leadership skills, with experience managing large-scale change initiatives.
• Compliance Knowledge: Excellent understanding of UK employment law and compliance.
• Inclusive Mindset: High EQ, integrity, and an inclusive approach to leadership.
• Problem-solving: Ability to generate effective solutions to new situations and problems.
• Coaching Skills: Experience in coaching teams to higher performance.
• You'll be highly adaptable with a good level of pragmatism and of course, a good sense of humour :)

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Flexible working? Yes please!

At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.

Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.

*Subject to having the right to work in the country of choice

Diversity Statement

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.