People Specialist (Onboarding)

Primary DetailsTime Type: Full time

Worker Type: Employee

Handles and provides support for various HR employee programs within the organization and responsible for administering or processing transactions and workflows.

Primary Responsibilities
• Support talent operations by helping to ensure a consistent and efficient process. This will include scheduling interviews, inbox management, conducting and monitoring compliance requirements including background checks, contract generation and supporting report compilation.
•Provide timely, personalised and quality support by evaluating and troubleshooting talent management system and compliance matters, quickly interpreting situations, identifying escalation points and coordinating and communicating resolutions
•Contribute to consistent process application by sharing knowledge, collaborating with peers
•Provide support and training end users to ensure understanding of process and systems
•Conduct audits of recruitment files and conduct/communicate necessary changes and actions items to ensure data accuracy and influence application of established processes
•Complete administrative duties to support full recruitment cycle
•Support talent acquisition team by screening candidates, scheduling interviews and conducting phone screens as needed to contribute to effective management of workload
•Amend records as needed by utilising established guidelines to ensure accuracy, data integrity and legal compliance
•General administration duties including invoicing
•Maintain a customer-centric focus ensuring candidate, hiring manager and HRBP satisfaction is front of mind
•Act as a Workday super user, providing technical support and running UAT as required during any upgrade or process change
• Able to identify service gaps, risk and process improvements
•Liaising with centers of excellence to provide answers for employees
•Entering personal details of new employees and updating and maintaining all existing records on the organization’s Human Resources Information System (HRIS)
• Provide HR administrative support as required
• Manage the security and maintenance of HR personnel files. Ensure that all files are complete and ready for regulatory inspection
• Using on-line systems to access data and answer customer inquiries within service times
• Engage with managers to interpret reporting data including monthly dashboards
• Manage case management tool and ensure the correct points of escalation are delivered timely
• Administering HR related transactions and workflows
• Utilizes available systems and tools to process transactions and workflows
• Facilitate HR reports and any adhoc reports as necessary
• Answering incoming calls/ emails enquiries relating to people services
• Ensuring that all calls/queries are answered in a prompt and professional manner
•Able to mentor new hires
• Able to facilitate refresher training for HR cyclical activities
Required Education
• Bachelor's Degree or equivalent combination of education and work experience
Required Experience
• 2 years relevant experience
Preferred Competencies/Skills
• Computer literacy with intermediate PC and administration skills
• Written and verbal communication skills
• Ability to review and interpret data
• Ability to transfer knowledge and provide training in systems and processes
• A good balance of conceptual and analytical thinking and problem solving skills
Preferred Knowledge
• Understanding of HR policy and end to end HR processes/ procedures
• Maintain a working knowledge of relevant issues, laws and regulations pertaining to HR practices to ensure optimal value and full regulatory compliance
• Knowledge/ experience in Workday administration an advantage
QBE Cultural DNA
• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
•We are customer-focused
•We are technical experts
•We are inclusive
•We are fast-paced
•We are courageous
•We are accountable
•We are a team
•All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices
US Only - Disclaimer
• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Global Disclaimer
• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.