Personal Systems Advanced Technical Support

Personal Systems Advanced Technical Support

Description -

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Responsibilities:

• Leads project teams of other quality engineers and internal and outsourced development and manufacturing partners responsible for the design and integration of quality requirements, processes, and practices into the development, design, manufacturing, and continuous improvement of products and solutions.
• Manages and expands relationships with internal and outsourced partners for quality, product manufacturing and development.
• Reviews and evaluates product and solution designs and production activities for potential quality issues; provides tangible feedback based on results and root-cause analysis and designs and implements solutions to improve product quality and mitigate risk of failures.
• Provides domain-specific expertise and overall product engineering leadership and perspective to cross-organization projects, programs, and activities.
• Drives innovation and integration of new technologies and quality initiatives into projects and activities in the manufacturing engineering organization.
• Provides guidance and mentoring to less-experienced staff members.

Education and Experience Required:

• Bachelor's or Master's degree in Industrial Engineering, Manufacturing Engineering, Electrical Engineering, Physics or equivalent.
• Lean, Six Sigma black belt or equivalent preferred.
• Typically, 10+ years' experience as a Personal Computers Second Level Support individual

Knowledge and Skills:

• Extensive experience with using engineering tools and software packages to test, design, and evaluate products and processes.
• Excellent analytical, statistics, and problem-solving skills.
• Conducting reviews of material specifications, hardware and electrical component design and processes, and industry quality standards and methodologies.
• Evaluating forms of empirical and root-cause analysis, modeling, testing methodologies, and quality standards to validate product designs, specifications, and processes.
• Excellent written and verbal communication skills; mastery in English and local language.
• Ability to effectively communicate quality architectures, plans, proposals, and results, and negotiate options at senior management levels.
• Deep hardware know-how 400, 600, 800, 1000 HP Notebook Series and Generations
• Deep Know how on HP Docking Stations
• Extensive experience with Wired and Wireless Network Debugging tools
• Advanced Experience analyzing HP IDR, HP Image Assistant, HP Support Assistant
• Demonstrated experience with Microsoft Autopilot
• Advanced MS Windows knowhow, including, deployment, maintenance, migration, configuration.
• Demonstrated experience managing HP Drivers, individually or packed.
• Demonstrated experience managing HP BIOS, rollbacks.
• Demonstrated experience handling HP Wolf Pro Security Suite.

Job -

Engineering

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

25%

Relocation -

EEO Tagline -

HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.