Platform Associate

Company Description

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Job Description

The Platform Associate is responsible for supporting the athenahealth Electronic Health Record (athenaClinicals) and Practice Management (athenaCollector) applications for Privia Medical Group clinicians. The Platform Associate works closely with the CIT IKS team, EHR Specialists, end-users, and the Privia team to understand functional business requirements, resolve EHR issues, and configure, customize & maintain athena content to support these needs. 

Primary Job Duties:

• Second-level issue management support
  • Troubleshoot and correct issues 
  • Document, track, and take appropriate actions to close or escalate athenaOne incident-related issues in a timely manner
  • Assist with testing and troubleshooting all aspects of athenaOne
  • Be an escalation resource for Tier 1 support
• Provide remote support to assist w/ EHR issues
• Maintain up-to-date knowledge of the software applications
• Help onboard Clinical IT members
• Train Care Center and Privia Staff on athenaOne Functionality
• Assist in the building out & maintenance of Privia’s athenaOne platform
• Routine QA of work 
• Configure provider setup of Electronic Prescriptions for Controlled Substances (EPCS)
• Support EPCS office hours
• Support data collection related to system configuration
• Document, track and take appropriate actions to close or escalate athenaNet incident related issues in a timely manner
• Assist with testing and troubleshooting all aspects of athenaNet
• Maintain up-to-date documentation 
• Maintains confidentiality and complies with (HIPAA)
• Help facilitate the Clinical IT relationship with other Privia teams
• Perform other duties as assigned
  

Qualifications

• Preferred one or more years of:
  • Clinical and/or managed care experience or
  • EHR support
  • Ticket management and support
• 1+ years of experience in a professional environment
• Knowledgeable about extended medical terminology
• Experience with data collection and document management 
• SQL and HTML knowledge
• Must comply with HIPAA rules and regulations 

The salary range for this role is $56,000-$70,000 in base pay and exclusive of any bonuses or benefits. This role is also eligible for an annual bonus targeted at 10% and restricted stock units. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.