Platform Support Specialist (technical)

Company Description

Moving to a new country is as easy as booking a flight!

Jobbatical is using AI and automation to make the employee visa and relocation process faster and less expensive, so businesses can hire whoever they want, from wherever they want. Jobbatical today is the go-to immigration and relocation partner for tech startups and traditional companies alike. Our team is on a mission to make moving to a new country as easy as booking a flight. The best way to do that is by making the hardest part of relocating to another country – immigration – ridiculously easy. 

We help clients like N26, Pipedrive, and Travelperk to relocate people to 30+ countries and are backed by some of the best investors in the world including Union Square Ventures, Inventure, Karma VC, Swiss Post Ventures, et al.

Join Our Team as an Platform Support Specialist!

You need to be willing and ready to work remotely.

Job Description

What you'll do:

* Help the Jobbatical team (immigration experts), clients, client employees and partner agencies to use our technology platform better both during the onboarding and later through query resolution and technical guidance

* Develop deep understanding of our customers and talents needs via customer calls, analyzing session recordings and sharing those insights with the product team

* Work with the product team to improve our customer experience

* Understand issues reported by users and debug at the first level before reporting it to the engineering team

* Own the Helpdesk to ensure customers/users have all the information available to use Jobbatical software and all customer inquiries get replied in a timely and delightful manner

* Help to create new workflows and own goals to improve our customer success

* Setup automation on our platform using tools available inside the platform

* Own content creation for a seamless experience to handle repeat queries and communicate new features

*Operational activities: Automation setups, data cleansing, client onboarding, agent trainings and help center content generation

Qualifications

What helps you to succeed:

* You have at least 3+ years of experience in a technical support role with preferable experience working in a fast-paced startup

* You must be an Engineering Graduation (B.Tech)/ Science Graduate

* Very comfortable in google sheets, powerpoint

* Experience in doing database queries for issue debugging

* Excellent communication and time management skills

* Strong Debugging and Analytical skills to analyze the current implementations

Personal traits we are looking for:
* Ability to prioritize tasks and maintain focus under pressure
* Self-motivated and able to work independently
* Detail-oriented with strong organizational skills

Additional Information

Why Join Jobbatical?

Innovative Environment: Be part of a forward-thinking team that's redefining global mobility
Growth Opportunities: Expand your skills and grow with a company that's scaling rapidly
Impactful Work: Play a key role in shaping our product processes and contributing to our success

We are a remote-friendly company, so you can work from your home office.

Our offer to you includes:

• Solid compensation package with company options
• Possibility to work among passionate professionals who change the world of immigration
• A lot of international challenges to help you grow and thrive
• Wellness and educational perks
• YOLO days on top of 28 days of annual holidays
• Any hardware you need: Mac, headphones, etc
• Annual offsite and other fun team events

You can learn more about the company and the team here: https://jobbatical.com/about 

We’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.