Platinum Account Manager

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Who We Are
eCapital Freight Factoring is the fastest growing freight factoring company in North America. We are innovators and revolutionaries in our industry, determined to deliver best-in-class products and service. Our industry leading team provides financial support to transportation companies in Canada and the USA. We are looking to add a member to our Customer Service team!
Who You Are
eCapital is currently seeking an Account Manager to join our Platinum Customer Service team in the Nashville office. At eCapital, our employees are the base of our business, and dynamic employees enable us to service our clients in the most exceptional manner.
The hours for this position are 9am-5pm, Monday-Friday. 
As an Account Manager, you will work closely with our clients to help them with their financial needs by providing advice, solutions, and overall account management. You will be responsible for a high level of correspondence with our clients on a daily basis.
Responsibilities

• Approving and processing client funding
• Providing accurate management of held and/or denied invoices
• Evaluating/mitigating financial exposures and/or risk related to client invoice purchases
• Facilitating customer compliance
• Communicating and coordinating with internal colleagues by phone and email
• Providing exceptional customer service and support to our $200k+ clients with a positive, professional attitude

Skills and Experience

• Ability to prioritize tasks and client inquiries
• Ability to spot, take ownership, and solve problems
• Strong attention to detail with an ability to spot errors
• Highly accurate math/accounting skills
• Customer service orientation with an ability to remain focused and friendly
• Proficient in Microsoft Office
• Previous call center experience is an asset

Qualifications

• Post-Secondary education in Accounting, Business or a related field is a must

What we Bring

• Salary: $21.00 per hour
• Permanent Full-time, In Office
• Annual Bonus Incentives
• Unit Incentive Plan
• Vacation & Sick Time
• Health, Dental, and Life Benefits
• 401k Matching up to 5% 
• Abundant professional development opportunities at a growing and thriving Fintech company!

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