Principal Solutions Architect

Position Summary

The Principal SA will be a “player-coach” role and will partner directly with the VP of Technology to define and scale our solutions architecture team & pre-sales strategy.

Essential Functions/Responsibilities

As the Principal Solutions Architect, you will serve as the subject matter expert and be accountable for the following functions and responsibilities:

• Lead and mentor AccelByte’s team of Solutions Architects (SA), driving them towards achieving ambitious targets in customer retention, pipeline growth, and revenue generation.
• Define and establish clear objectives for the SA team, exemplifying excellence as a benchmark, while meticulously monitoring and reporting progress towards these objectives. 
• Continuously enhance SA engagement and elevate customer support standards.
• Oversee and manage a subset of enterprise accounts, serving as the primary contact and trusted advisor for all account-related discussions. 
• Proactively advise clients on maximizing the potential of the AGS platform and its features to optimize their business outcomes.
• Perform other duties as assigned

Qualifications/Experience Required

• Proven experience managing and leading high-performing SA team
• Proven experience in delivering & exceeding results on ambitious targets
• Advanced technical depth with the ability to speak game technical concepts and architecture and know where to position AccelByte’s AGS & Add-ons
• Ability to work in a highly ambiguous environment and willingness to get hands dirty and deliver results on behalf of our customers
• Proactive communication & engagement (ability to see around corners to head off potential customer problems before they occur)
• Ability to work to work across time zones & cultures
• Extremely high attention to details
• Bias towards a data-driven decision-making process
• Passion for the games industry