Process Improvement Analyst

Synapse Health | Who We Are

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters. 

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn Page.

What We Need

The Process Improvement Analyst will optimize operational processes and drive organizational efficiency. Using Lean Six Sigma methodologies, you will collaborate with cross-functional teams to identify inefficiencies, streamline workflows, and implement impactful, sustainable solutions.

As a Process Improvement Analyst, you will champion continuous improvement initiatives, foster a culture of operational excellence, and ensure that improvements are aligned with business goals. This role is ideal for a proactive, detail-oriented professional with a strong background in healthcare operations—Durable Medical Equipment (DME) experience is highly preferred. 

What You Will Do

• Examine current workflows and processes, identifying inefficiencies, redundancies, and improvement opportunities using Lean Six Sigma tools like DMAIC, SIPOC, and FMEA. 
• Oversee process improvement initiatives from inception to completion, ensuring timely delivery and alignment with organizational goals. 
• Collect, analyze, and interpret data to uncover root causes of inefficiencies, establish KPIs, and track improvement progress. 
• Partner with department leaders and teams to gather insights, understand processes, and engage them in improvement efforts. 
• Drive adoption of new processes by preparing impact assessments, conducting training sessions, and providing ongoing support to ensure success. 
• Create and maintain detailed process documentation, standard operating procedures (SOPs), and dashboards to monitor performance metrics. 
• Advocate for Lean Six Sigma principles and continuous improvement, mentoring team members and offering training as needed. 

What You Need 

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. In addition, this role requires:

• Bachelor’s degree in Business, Engineering, Operations Management, or a related field (Equivalent experience considered). 
• 3-5 years in process improvement, operations, or quality management, with healthcare industry experience required; DME experience preferred. 
• Lean Six Sigma Green Belt preferred. 
• Proficient in data analysis tools (e.g., Excel, Minitab) and project management software  
• Proven ability to analyze complex data, identify trends, and translate insights into actionable solutions. 
• Demonstrated success managing multiple projects simultaneously, with excellent organizational and time-management skills. 
• Strong written and verbal communication skills; ability to influence and drive change within diverse teams. 
• Critical thinking and results-oriented mindset to tackle challenges effectively.  

 What Sets You Apart

• Ability to identify and resolve issues promptly while gathering and analyzing information effectively. 
• Speaks clearly and persuasively in varied situations; listens actively and provides well-thought-out responses. 
• Balances individual and team responsibilities; builds positive team dynamics while supporting others’ success. 
• Demonstrates thoroughness and accuracy; proactively seeks ways to improve quality and applies feedback to enhance performance.

What Sets Us Apart

It’s no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn’t mean we can’t enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include: 

• Professional growth opportunities with compelling career paths
• Healthy work-life balance culture with paid time off (PTO)
• Medical, dental and vision insurance for full-time team members
• 401K savings plan with employer contribution match

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.