Product Analytics Lead

At Kueski we're dedicated to improving the financial lives of people in Mexico. Since 2012 we've been the leading buy now pay later (BNPL) and online consumer credit platform in Latin America known for our innovative financial services. Our flagship product Kueski Pay provides seamless payment solutions for both online and in-store transactions establishing itself as the preferred option for a quarter of Mexico's top e-commerce merchants. Notably we were the first to introduce BNPL on Amazon Mexico.

We're a tech company with a culture geared toward innovation collaboration and impact fostering a strong diverse and inclusive company culture. In 2023 Kueski was recognized as the top BNPL platform by Fintech Breakthrough and earned the title of one of Mexico's most ethical companies from AMITAI. Additionally we ranked as one of the Best Companies for Female Talent by EFY.

Purpose

As Product Analytics Lead you will define and drive the measurement strategy for all products in the Kueski ecosystem ensuring that data is leveraged effectively for strategic decisions cross-functional communication and product enhancements. You will collaborate closely with engineering and product teams to cultivate a strong culture of data instrumentation insights and experimentation aligning with Kueski's short mid and long-term goals. This role requires developing robust analytics solutions and fostering a data-first mindset across the organization.

How You’ll Find Success:

• You are obsessed with the potential of data to shape product strategy and decision-making.

• Kueski's stakeholders integrate your data analytics into key decisions and constantly seek more.

• You thrive in balancing competing demands while ensuring data quality and trustworthiness.

• You are eager to learn and utilize emerging technologies to turn messy datasets into actionable insights.

• You build relationships across technical and non-technical stakeholders ensuring alignment and understanding of data products.

Main objectives for this position:

• Work cross-functionally to identify the biggest opportunities to improvecustomer experiences and reduce operational effort / costs and then implementprocess or product changes to fix them

• Drive Product Measurement and Utilization: Collaborate with product and engineering teams to define implement and refine product measurement strategies across the ecosystem.

• Ensure that data-driven insights are effectively utilized to inform decisions related to communication customer experience and product improvements.

• Partner with engineering managers and product managers to define and implement complex technical solutions for measurement.

• Monitor the performance of the products ensuring high-quality monitoring that yields insights on user behavior fosters accountability and reinforces a culture of data driven product development.

Key Responsibilities:

• Define and execute analytics frameworks to measure product performance user behavior and key metrics.

• Work closely with engineering and product teams to integrate analytics tools and systems into the product development lifecycle. Ensure seamless data collection and reporting mechanisms are in place to support ongoing product improvement.

• Build dashboards and datasets using tools such as Amplitude Tableau Preset Atlan and Databricks

• Be proficient in SQL and Python and creating datasets/ETLs

• Partner with upstream engineering teams to define and source critical data signals.

• Mentor junior analysts instilling best practices and fostering career growth.

• Communicate findings trends and progress against KPIs to leadership for strategic decision-making.

• Lead enablement sessions to empower stakeholders to leverage analytics products effectively.

• Write documentation to institutionalize best practices and improve data accessibility.

• Provide thought leadership to the product and engineering organization to help drive a data-first mindset. Foster a culture where decisions are driven by insights derived from product analytics and where continuous learning from data is a core value.

• Translate complex data into clear actionable insights for stakeholders both independently and in collaboration with DSEs and AEs embedded within product teams.

• Collaborate with DSEs & analysts across the org to analyze data metrics and user behavior trends to inform strategic decisions improve customer experiences reduce operational inefficiencies and enhance product features. Ensure that product and business strategies are grounded in data and analytics driving better outcomes for the organization.

• You are comfortable dealing with messy datasets and going “outside your lane” when needed to understand how a process or systems can produce the data you need.

Position Requirements:

• 5+ years product analytics experience owning end-to-end product analytics pipelines and product analytics tooling (such as datadog Amplitude Mixpanel Google Analytics etc)

• Expertise in querying structured datasets using SQL and scripting ETLs in Python.

• Technical knowledge to define and implement complex analytics solutions that enable the data-driven development of world-class products.

• Experience in designing and mapping processes identifying opportunities forefficiency gains within the financial sector

• Hyper-organized and strong attention to detail with a positive approach tochallenges

• Be able to assess and implement quickly

• 2+ years of experience directly managing high-performing analytics teams preferred

• BS/MS in Computer Science Computer Engineering or equivalent

• Ability to work in a fast-paced and agile development environment

• Experience with web / mobile development technologies

• English proficiency

You’ll love working at Kueski because

• We have a mission-driven culture focused on customer value teamwork humility  and integrity.

• Everyone is expected to have role clarity career growth and a personal development plan. Feedback and recognition  is embedded in our company processes systems and practices.

• We ensure competitive salary medical insurance and wellbeing through ample and flexible time off as well as mental healthcare benefits. Everyone is an owner and eligible for competitive stock options with a company poised for success.

• We're committed to building an inclusive and diverse team and we know this leads to incredible work.

At Kueski we embrace diversity in all forms systematically promote equity and ensure everyone feels included with a sense of belonging. We are committed to the full inclusion of all qualified candidates. As part of this commitment we will make efforts to ensure reasonable accommodations are made during the hiring process. If reasonable accommodation is needed please let the Talent Acquisition team know