Product Implementations Consultant

About Filevine:

Filevine is changing the way legal work gets done for law practitioners and their clients. As the leading legal operating system, Filevine is dedicated to empowering organizations with tools to simplify and elevate complex, high-stakes legal work. Powering everything from document and case management to timekeeping, billing and business analytics, over 3,400 law firms and legal teams use Filevine daily to deliver excellence.

2023 was a groundbreaking year for Filevine, as we launched a suite of AI-powered features that are transforming the legal industry.

- LeadsAI helps law firms evaluate cases faster, analyze client sentiment, identify potential problems, and predict case success.

- DemandsAI is an AI-driven demand letter generation solution that helps law firms prepare demand letters more quickly and accurately.

- ImmigrationAI streamlines the immigration process by automating tasks, reducing errors, and ensuring accuracy.

- AI Fields is a powerful tool that can enhance legal work by minimizing manual tasks, facilitating fact-checking, and quickly answering complex queries.

With these groundbreaking AI features, Filevine is empowering law firms and legal teams to deliver excellence to their clients with unprecedented speed and efficiency.

Our Mission

Filevine is building the seamless intersection between legal and business by creating a world-class platform to help professionals scale.

Department

The Customers for Life department is home to product experts with deep technical understanding across a range of specialized expertise. The department is focused on critical initiatives including customer support, escalated technical problem-solving, customer education, and partner enablement.

Job Summary

Filevine is currently hiring for a Product Implementations Consultant for the Product Implementations Department. This department at Filevine is vital in the retention and growth of firms using our software. Individuals who join our team will be a part of an exciting environment with plenty of opportunities for growth within the company.

Responsibilities

• Maintain comprehensive product knowledge across the Filevine family of products
• Train customers to use and customize various aspects of the Filevine family of products
• Manage the implementation process across a variety of customer accounts
• Learn about and understand how to marry data from other softwares to Filevine effectively
• Work with cross-functional teams and partners to identify opportunities for better learning within our customer base, and provide training and content necessary to increase customer adoption
• Assist in the creation of portable content regarding those approaches and configurations which mature into best practices (articles, videos, example builds) and present to cross-functional teams and partners
• Create and adjust ongoing content to Filevine University given changes in best practice and features
• Support other expert teams and expert roles as needed
• Occasional travel, as necessary

Qualifications

• Paralegal or legal assistance experience preferred
• Project Management experience preferred
• Assertive communicator that can provide recommendations and instill confidence
• Exceptional curiosity and creative thinking abilities to solution the root cause of a customer’s priorities
• Quick learner of new technologies, self-motivated
• Driver of change for more impactful solutions and customer outcomes at a fast-growing company
• Ability to lead critical conversations
• Ability to independently manage competing customer priorities and initiatives with limited structure

Cool Company Benefits:

- A dynamic, rapidly growing company, focused on helping organizations thrive 

- Medical, Dental, & Vision Insurance (for full-time employees)

- Competitive & Fair Pay

- Maternity & paternity leave (for full-time employees)

- Short & long-term disability

- Ergonomic and height-adjustable workstations for onsite employees

- Opportunity to learn from a dedicated leadership team

- Weekly Taco Lunches in the summer/fall/spring for onsite employees

- Centrally located open office building in Sugar House

- Flexible hybrid work schedules depending on the department with some departments offering fully remote positions in the United States (R&D)

- Top-of-the-line company swag