Product Manager (Human Moderation), Trust and Safety

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Introduction
The Platform Product Management team is under TikTok Trust and Safety. Their goal is to keep the platform running smoothly and to guarantee user safety. The Human Moderation product team is responsible for optimizing the core human moderation metrics in coordination with OPS team, and designing the process, strategies and toolings to empower OPS team. We build and improve lots of products such as Moderation tools, management tools, training tools to improve the efficiency, quality and user experience of the moderation team.

What you will be doing:
1. Responsible for the construction of overseas content security Human Moderation platform, participate in the whole process of product planning and demand management, promote the scientific and efficient management and application of the Ops team, and improve the overall efficiency and experience of the business;
2. Connect with the business team, go deep into the business scenarios, dig out the pain points of business needs, dismantle them into executable products/operation paths according to the problems, and build a generalized platform capability;
3. Collaborate with the teams of all directions in the platform to unify the review rules, provide efficient and versatile product tools, and promote the standard and efficient operation of the entire process of product projects;
4. Responsible for data analysis after product launch, tracking and optimization effects, and promoting continuous product innovation and optimization.

Qualifications

Minimum Qualifications
- Working experience as a Product Manager in ToB tools / SaaS / Platform products in high growth in the tech/software/internet industry with demonstrated success in launching new products and features;
- Experienced with Workforce Management systems (Beisen / Workday / SuccessFactors/ PS / SAP /UF / HRIS work experience is preferred.
- Knowledge of scheduling/attendance/ working hour management/performance review is a plus;
- Strong understanding of business, able to relate to users' pain points. Has good business sense, communication skills and strong cross-functional collaboration skills;
- Able to prioritise under a short timeframe with multiple counterparts and stakeholders to achieve the business goal;

Preferred Qualifications:
- Bachelor's Degree and above in relevant fields, Engineering or Computer Science background is a plus;
- Data and result-driven with strong analytical skills, using data to support decision-making;

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.