Product Manager - Remote

Softrams is one of the fastest growing digital services firms in the Washington Metropolitan regions crafting human-centered solutions and empowering digital services with a focus on HX, AI, cloud, DevOps and cyber security. Our offices are located in Leesburg VA, Baltimore MD, and Plano TX, and our teams are spread across the U.S. 

Recognized as a Top Workplace USA (2024)

Recognized as one of the Top Workplaces in Technology (2023, 2021) 

INC 5000, Fastest growing companies in America (2023, 2022) 

Washington Business Journal Top 75 Fastest Growing Companies in Greater Washington area 

2020 NXT UP - Top Federal Emerging Technology and consulting firms 

2020 Inaugural DC Metro’s Most Successful Companies 

2020 Washington Technology Fast 50 

NVTC Tech 100 (2020, 2019) 

As the Product Manager, you will assume a pivotal role in helping the client develop and execute on their product vision. Your role will involve understanding client’s mission, stakeholder expectations, and user needs and leveraging that knowledge to build software that delivers value for the client and the public. Additionally, you will foster a culture of innovation and excellence within your teams, encouraging the application of design thinking and agile methodologies to drive impactful business value in product design. 

Responsibilities:

• Partnering with federal clients to establish a vision and ensure all members of the Softrams and government teams have a shared understanding of product objectives, goals, and metrics 
• Analyze and understand complex business and engineering challenges, identify solutions to improve products, services and operations. 
• Elicit user needs and designing end-to-end user experience by practical, reliable and efficient solutions. 
• Product Manager should be able to see big picture of an enterprise, connected systems, interfaces, downstream impacts when designing solutions. 
• Collaborate with multiple small teams to design, develop and deliver product features incremental and iterative manner. 
• Lead a team of Product Analysts and Systems Analysts. 
• Drive key ceremonies with client including Roadmap Planning session, Program Increment Planning session, Change Control Board. 
• Create a product strategy and roadmap and develop a communications strategy supporting product goals 
• Identify and proactively monitor and address product risks 
• Work with the team to set and meet quality standards for any product you build 
• Use evidence (user research, analytics, and other metrics) to make product decisions, ask “why” a lot, and recognize the difference between “we can’t do that because of bureaucracy” and “we can’t do that because of the law” 
• Ensure your product complies with federal regulations such as Authority to Operate, the Paperwork Reduction Act, and Section 508 
• Help clients understand how to deliver value, rather than features, to their users 
• Help clients navigate complex bureaucratic relationships to bring stakeholders together around a common product vision and strategy 
• Coach the clients in agileand user-centered principles so they understand the value these practices bring 
• Create and nurture a culture of trust, respect, collaboration, excellence, and innovation across multiple vendors
• Supervise and mentor product managers and product analysts
• Promote the application of design thinking and agile methodologies within your teams to enhance product design processes and deliver results that generate significant business value.

Required Qualification:

• Experience in an Agile environment, leading agile sprint teams and using agile collaboration tools (Jira, confluence, etc.) 
• Demonstrated ability to diagnose business problems, and support to come up with product roadmaps and timelines for product implementation. 
• Demonstrated ability to analyze complex data and business for business operations; demonstrated ability to understand user needs for system and interfaces and come up with requirement documentation. Able to perform end-to-end business process analysis to identify gaps and come up with improvements. 
• Verifiable experience with architecting application, systems or products using agile & iterative practices 
• Must be able to exercise critical and rational thinking to identify alternate solution, strengths & weakness of each options, documenting and discussing them with stakeholders to inform decisions. 
• Must have demonstrated experience in documenting complex technical and business problems in a simple & intuitive manner that others can understand.
• Bachelor’s degree in computer science or engineering, or related technical field 
• 5 Years related experience in related field 
• 3+ years leading phases of the agile software development life cycle 
• Ability to deliver the right digital product using user-centered and agile-based methodologies 
• Ability to effectively lead a cross-functional team to meet digital project/product objectives 
• Experience overseeing product analysts, product owners, or product managers in a people leadership capacity
• Experience in a consulting or other client facing role and strong client relationship management skills 

Preferred Qualifications

• Demonstrated ability come up with System designs, architecture, process flows and Concept of Operations for large complex systems 
• Demonstrated experience with Scaled Agile Framework (SAFe) 
• Knowledge of Healthcare, Medicare and Medicaid systems and data is a plus 

Benefits and Perks 

- 65%-75% company sponsored (including dependents) premiums towards Medical, Dental & Vision Insurance. 100% employer sponsored STD, LTD & Life Insurance (min $100K). Voluntary Life insurance option available. 

- Retirement 401(k) Plan with employer matching. Immediate vesting. 

- Vacation & Sick leaves 

- Discretionary Bonus, Spot awards, Gifts, Tenure based rewards. 

- Company sponsored role based certifications/trainings. 

- Monthly DoordashDashPass subscription. 

- Group discounts via LifeMart ADP 

Public Trust Clearance:

This role requires the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship. 

Work Location:

We have open-collaboration offices in Leesburg VA and Baltimore MD for those who may prefer to work on-site. However, Softrams is a 100% remote-first team environment. Softrams works in the eastern time zone and standard work hours are 9am ET to 5pm ET with flexibility around start and end times based on team needs.

About Softrams:

Softrams is a Maryland and Virginia-based small business information technology, consulting, and solutions provider specializing in emerging technologies for UX/UI, mobile apps, DevOps, big data analytics, data science, and cyber security. We offer innovative technology implementations and build customer-centric services that are simple, intuitive, scalable, efficient and usable. 

EEO Statement:

Softrams, LLC. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Softrams is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, or to participate in the job application or interview process, contact (571) 918-8977 People Operations Team, email: [email protected]