Product support Engineer (m/f/d)

B Medical Systems S.àr.l.At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

Job TitleProduct support Engineer (m/f/d)

Job Description

At Azenta Life Sciences, a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

B Medical Systems, an Azenta Life Sciences company, was founded in 1979 when Electrolux partnered with the World Health Organization to create a solution for the safe storage and transport of vaccines around the world. Since that time, B Medical has become a global leader in vaccine cold chain. For over 35 years, we’ve been innovating and creating technologies that save lives across the globe.

In 2015, B Medical Systems was acquired by Navis, a private equity fund. Effective October 2022, a new chapter began and our company is a part of Azenta Inc., a leading worldwide provider of life sciences solutions.

Our R&D Project team is looking for a new talent, starting at the earliest possible time as Product Support Engineer (m/f/d) in Hosingen, Luxembourg.

Work location: Hosingen, Luxembourg

How you’ll add value

We are looking for a Product Support Engineer (m/f/d), who ensure appropriate and efficient work related to the maintenance, quality, production and improvement of existing Product lines.

What you’ll do

• Document Creation:
• Generate comprehensive R&D-related documentation, including user manuals, technical data sheets, and spare part lists.
• Maintain accuracy and clarity in all documentation.
• Regulatory Compliance:
• Create and manage product labeling in alignment with regulatory requirements.
• Contribute to product compliance and safety.
• Product Approval Process:
• Initiate and oversee the internal product approval process.
• Collaborate with cross-functional stakeholders to ensure timely approvals.
• BOM Maintenance:
• Support the maintenance of Bill of Materials (BOMs) for production within our ERP system.
• Optimize production efficiency through meticulous BOM management.
• Database Management:
• Maintain various databases and follow established in-house procedures.
• Ensure accurate and accessible data management.
• Internal Support:
• Provide R&D assistance to different internal departments (Purchasing, Supply Chain, Quality Management).
• Enhance overall operational effectiveness through responsiveness and problem-solving.
• Content Creation:
• Develop and review supportive content (written procedures, FAQs, presentations, work instructions).
• Improve customer support experiences and facilitate internal knowledge transfer.
• Technical Expertise:
• Contribute actively to the broader technical and resource needs of the team.
• Strengthen our capabilities and drive innovation through specialized knowledge.

What you’ll bring

• Technical degree or bachelor's degree in mechanical engineering / industrial design or equivalent work experience.
• 3-5 years with a preference within a medical devices production environment.
• Problem-Solving: An R&D Support Engineer encounters various challenges, from troubleshooting technical issues to streamlining processes. Strong problem-solving skills are crucial for identifying root causes and implementing effective solutions.
• Adaptability: The R&D landscape is dynamic, with evolving technologies and changing priorities. Being adaptable allows an engineer to thrive in this environment, adjusting to new requirements and unforeseen obstacles.
• Collaboration: Effective communication and collaboration are essential. R&D Support Engineers work closely with cross-functional teams, including developers, quality assurance, and product managers. The ability to collaborate, share insights, and listen actively is vital.
• Attention to Detail: Precision matters in R&D documentation, labeling, and database management. An eye for detail ensures accuracy, compliance, and consistency across all processes.
• Time Management: Balancing multiple tasks—such as document creation, database updates, and internal support—requires excellent time management. Prioritizing effectively ensures deadlines are met.
• Customer Focus: R&D Support Engineers often assist internal stakeholders. A customer-centric mindset helps address their needs promptly and efficiently.
• Continuous Learning: Staying updated on industry trends, tools, and best practices is essential. Curiosity and a willingness to learn contribute to professional growth.
• Ethical Conduct: Handling sensitive information and adhering to regulatory requirements demand ethical behavior. Trustworthiness and integrity are non-negotiable.
• Label Creation and Design:
• Proficiency in label creation software such as Codesoft or similar tools.
• Ability to design clear and compliant product labels.
• Database Management:
• Experience with MS Access for data storage and retrieval.
• Familiarity with ERP (Enterprise Resource Planning) systems for efficient data management.
• 3D/2D Modeling:
• Competence in CatiaV5 for creating 3D models and 2D drawings.
• Understanding of engineering drawings and specifications.
• Graphic Design:
• Skill in using Illustrator for creating visual content, diagrams, and technical illustrations.
• Project Management:
• Familiarity project management methodologies
• Ability to coordinate tasks, timelines, and resources effectively.
• Regulatory Compliance:
• Understanding of relevant regulations and standards (e.g., ISO, MDR).
• Awareness of safety, labeling, and certification requirements.
• Multilingual Communication:
• Mandatory proficiency in English.
• Additional language skills (German and/or French) are considered an asset.

Our Offer

• Become part of a company that makes a positive contribution to launching groundbreaking scientific developments and therapies.
• Contribute to innovative cell therapies and be a part of revolutionary cancer therapies.
• Take advantage of the operational opportunities in a growing, modern, and innovative company within the health care/life science industry.
• Experience an intensive exchange of experiences and close cooperation in a worldwide network with our customers, friends and partners.
• We offer participation in national and international company events.
• After your initial training, you will receive regular training and further education opportunities that are tailored to your needs.
• A workplace that promotes your maximum.
• You will participate in capital-forming benefits, numerous corporate benefits.
• 33 days of vacation.
• Positive corporate culture and practiced teamwork across all locations.
• Individual development opportunities of your international competencies and language skills.

About us

Azenta Life Sciences is a global life sciences leader headquartered in Burlington, MA, with offices and operation sites around the world. We are the market leader in automated biospecimen management solutions and genomic services in areas such as drug development, clinical and novel cell therapies for the world's leading pharmaceutical, biotech, academic and healthcare institutions.Our laboratory analysis, sample management and storage, informatics software and consumables services offer unparalleled capabilities and have the largest installed base managing over one billion samples worldwide.

For more information: https://careers.azenta.com/

B Medical Systems S.à.r.l.

an Azenta Life Sciences company

17, Op der Hei

L-9809 Hosingen, Luxembourg

Christina Knappe (Senior Recruiter Central Europe)

[email protected]

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at [email protected] for assistance. 

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.