Professional Services Engineer

Join us as we scale our business in NA/EMEA by building on our tremendous success around the world. The massive database market is going to double over the next few years (the IDC estimates it to be $119B+ by 2025) and PingCAP is a global player positioned as a major disruptor with TiDB Database and Database as a Service offering. TiDB is an open-source, cloud-native, distributed SQL database for elastic scale and real-time analytics. Large and high-growth organizations in markets as varied as financial services, logistics, gaming, e-commerce and software as a service have successfully deployed and expanded their TiDB footprint on mission-critical applications. Our strong open-source community roots (32,000 stars on GitHub), innovative products and inclusive culture draw passionate and dedicated people to our company. Learn more about PingCAP careers and join our team to be at the forefront of innovation and growth.

Responsibilities

• Partner with our customers to design and implement end-to-end solutions throughout various phases of the application lifecycle.Implement best practices for adopting TiDB, ensuring the quality and timely delivery of customer projects. This includes tasks such as infrastructure evaluation, initial setup, integration, installation, migration, backup and restore, disaster recovery, monitoring enablement, release configuration, system upgrade, performance analysis and tuning etc.
• Provide proactive and reactive guidance on issues related to upgrades, patches, and updates.
• Maintain a commitment to delivering customer projects on time.
• Identify opportunities for enhancing efficiency, scalability, and overall process improvements in professional service operations and delivery processes.
• Collaborate with our Technical Support Engineer team, offering enhanced escalation when necessary.
• Work in collaboration with Product Management and Engineering teams to influence TiDB product development by sharing insights from your field experience.

Qualifications

• 8+ years of experience in software development, consulting, support, or similar post-sales technical roles.
• Required experience in database or open source markets.
• Profound experience and understanding of complex applications, distributed systems, and customized technology deployments in diverse customer environments.
• Familiarity with enterprise-scale software architectures, application development methodologies, and software deployment and operations.
• Hands-on experience with a variety of technologies, including MySQL, AWS Aurora, Hbase, Key-Value Stores, and cloud technologies.
• Excellent analytical, diagnostic, and problem-solving skills.
• A Bachelor’s Degree in Computer Science or a related technical field.
• Willingness to travel within the region (approximately 20%) as required by customer engagements.

We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. PingCAP also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at PingCAP.