Professional Services Engineer/Technical Consultant, fully remote (f/*/m) [EMEA]

Location: No location restrictions, we hire remotely worldwide 🌍

Language: We operate internally and externally in English (US)

Hours: 40 hours per week for full-time. You're free to choose your own hours around your other commitments

Role Restriction: As this role is required to work with our customers during their standard business hours in Europe, we'll prefer to hire applicants based in these areas for this role

Part-time options: We'll consider part-time options for this role, please mention what you're looking for in your application

Level: Mid-level (3+ years)

Salary: €57,000 — €64,000 for full-time

Note: We've defined the salary for this role based on the level of initiative and ownership that we're currently looking for to reach our team goals. This isn't the “limit” and there's room for you to grow at Frontastic into a more senior position.

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You'll be joining our growing Professional Services team — working alongside our team of 3 existing engineers to consult with our new customers and partners, providing product training and technical onboarding to help them build their solution on the Frontastic platform.

• Provide technical education to our customer and partner developers to enable them to build their own solutions based on Frontastic by providing appropriate training content, including sample applications and presentations
• Be proactive in educating and empowering developers who want to build on Frontastic with the design and integration of our API/SDKs
• From time-to-time develop code in JavaScript and PHP to deliver proof-of-concept solutions and educational examples to our customers based on our documentation
• Partner with customers in the development of their overall architecture including other involved systems and the migration strategy
• Work closely with our Product, Engineering, and Cloud Platform teams on new products as well as documenting customer feedback on existing solutions
• Act as a knowledgeable contact person for all current customers and partners for technical questions and consulting
• Partner with product managers, solution architects, and engineering leaders to define, architect, and build new customer-facing solutions based on our API/SDKs

"Working closely with our customers helping them solve their challenges in order to enable them to launch a successful project with us, is what makes it interesting and fun to me. I love seeing when it all comes together and we were able to help the customer to achieve their goal and build something great.“ — Sebastian Schaum, Professional Services Engineer

• Go through our product education and shadow our other Professional Services Engineers to learn how they explain Frontastic to our customers
• Spend some time with our Solution Engineer to deep-dive into the product with our customers and support with building Proofs of Concept (POC) as part of your onboarding
• Deep-dive with our developers into the Frontastic architecture to understand how each piece works together
• Take some time working alongside our Technical Support team on the front lines, supporting our customers to resolve technical issues and bugs in our product
• Attend calls with some of our customers, supported by our existing team

• 3 or more years experience in a Professional Services Engineer, Solutions Engineer or Customer Success Engineer role within a SaaS company
• An experienced full-stack or frontend software developer, having deployed a production application more than once, with strong experience in React, Next.js, headless CMS and eCommerce
• You're able to relate the technical benefits and constraints of our product to a customer's specific requirements and you're able to incorporate needs from both technical and non-technical shareholders 
• Previously worked to map business requirements to technical solutions, and create a plan on how to achieve this in setting up a product
• Previously worked cross-functionally with Product and Sales teams, you'll be able to help developers successfully integrate with the Frontastic platform 
• You're a proactive team player, as comfortable presenting in person as you're via conference calls and web demo platforms

• React (plain and TypeScript) and Next.js in the frontend
• MaterialUI, SCSS, and Tailwind
• PHP with Symfony and Node.js in the backend
• MySQL and CouchDB as databases

Find out more about our ways of working, perks and benefits.

• A remote setup and processes tailored specifically for remote workers
• The freedom of planning your work around life and not the other way round — we want you to bring your full self to work, and this includes owning your daily routines
• An allowance of 28 days leave plus public holidays in your home country — and two additional days off each year at the end of December
• A €500 annual allowance for development options, which includes courses, books and any other activities
• The option to choose a company laptop, and a generous personal budget for any additional equipment you need to set up your work environment 
• A 5-day in-person retreat every year, where we meet with the whole team and spend time together bonding with activities
• A variety of regular virtual events, including celebrating our successes, paid lunches and other activities organized by our People team

We're a fully remote company, and we've been working that way since being founded in 2017.

Frontastic is a Composable Frontend Platform that unites business and development teams to build commerce sites on top of headless. Our customers see higher conversion rates, increased developer productivity, and a faster time to market.

As of November 2021, Frontastic has officially become part of commercetools — we're growing fast and continue to work focused on our mission: Let commerce teams build the incredible. Do you want to be part of this exciting journey? 🚀

If you want to learn more about our product, watch our product demo video.

We've designed our hiring process with the candidate experience in mind. This is important to us as we know to build the best product possible, we need the best people. Learn more about our hiring process.

🕒 We aim to respond to all candidates within 72 hours (except weekends).

1️⃣ Submit your application to our team for review

2️⃣ Discovery call (25min) with Schaumiii, our Technical Lead to discuss the role, our culture, and find out if it's a good alignment with your own preferences and skills

3️⃣ Culture questions (via email) to see how you approach important topics such as growth and work planning

4️⃣ First interview (60min) with Kirill, one of our Professional Services Engineers, to learn more about the Customer Success role, team and processes

5️⃣ Second interview (25min) with Henning, our Chief Operations Officer/Founder and get a chance to ask any questions you might have

6️⃣ Stakeholder Lunch (30min) an informal chat with members of the Professional Services team to get to know who you'll be working with

If you've any questions about the role, email our Talent team at [email protected]. Applications will only be accepted directly through the job application form.

Visit our careers page on our website to find out more about our organization and culture.

If this role isn't for you, but you know of someone who'd be a great fit, we'd really appreciate it if you'd share this role with them!

We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.