Program Assistant

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Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.

Position Summary:

Customer service representative for students, faculty, staff, and visitors needing Owl Cards. Provides day-to-day contact, interaction, standard policy/procedural information, and performs routine problem resolution on matters pertaining to Owl Card issues.

•  Oversee the Owl Card Center for the Boca Raton Campus, including the addition of charges, fee waivers, student registration verification and coordinate the Card orientation schedule(s) for the institution, create and issue IDs for students, faculty, staff, and vendors. Accuracy is needed with verification of necessary ID.

• Oversee the Owl Card Center for Davie and Jupiter Campuses as needed, including the addition of charges, fee waivers, student registration verification and coordinate the Card orientation schedule(s) for the institution, create and issue IDs for students, faculty, staff, and vendors. Accuracy is needed with verification of necessary ID.

• Perform cashiering activities with extreme accuracy such as issuing decals, taking payments, issuing receipts, and balancing registers. Other duties as needed. 

• Handle IT issues in the OWL Card Center and other IT work related to our proprietary packages in dining, bookstore, etc.

Minimum Qualifications:

High School diploma and two years of customer service experience required.
Excellent interpersonal skills and superior customer service skills are required.
Knowledge of Microsoft Excel, Word, and Outlook.
Knowledge of operation of standard office equipment.
Knowledge of clerical and administrative procedures and systems such as filing
and record keeping.

Salary:

$18.00 per hour.

College or Department:

University Business Services – Owl Card Center

Location:

Boca Raton

Work Days and Hours:

Monday - Friday, 8 a.m. - 5 p.m.

Application Deadline:

2024-12-11

Special Instructions to Applicant:

VETERANS’ PREFERENCE:
Applicants may claim Veterans’ Preference on their application. The applicant claiming preference is responsible for providing required documentation at the time of making an application in Workday for a vacant position, or prior to the closing date of the vacancy announcement. If an applicant qualifies for Veterans' Preference and the SP position, they are shown preference by the guarantee of an interview. Veterans’ Preference does not guarantee a job. For additional information, please visit https://www.fau.edu/jobs/resources/veterans/. For assistance, please contact Recruitment Services at [email protected].
APPLICATION DOCUMENTS REQUIRED:
Resume
Cover letter
OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.
REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact Human Resources at 561-297-3057. For inquiries concerning employees, job applicants or other available accommodations, please email [email protected] or call the Office of Civil Rights and Title IX at (561) 297-3004.