Program Coordinator

WHAT WE’RE LOOKING FOR

C+C is looking for a highly motivated, outgoing engagement professional to join the C+C Utility Solutions Team in support of Avista’s Small Business Lighting (SBL) program and Midstream HVAC and water heating rebate programs throughout the Eastern Washington and Northern Idaho. The SBL program consists of recruitment, training and management of a Trade Ally Network for installation of LED fixtures, lamps and controls. The midstream program consists of program recruitment, training, and promotions through strong partner relationships at distributor locations providing efficient kitchen, water heating and HVAC equipment. To thrive at this position, you have a passion for building relationships with different kinds of people, are an excellent verbal and written communicator, a familiarity with working in the trades, and/or a lighting/HVAC/plumbing distribution channel background.

RESPONSIBILITIES

• Develop and maintain strong relationships with market actors, rooted in genuine curiosity and concern for the partners’ motivations and business practices
• Ensure that we meet or exceed all metrics and goals for the projects assigned
• Engage with partners to identify market barriers and key drivers to deliver solutions that motivate partners to promote Avista’s program
• Ensure partners are properly educated about Avista’s programs, services and promotional products so information can accurately be relayed to contractors and end users
• Deliver sales and product trainings across a number of programs
• Work with partners to maximize promotion and sales of Avista rebated items
• Regularly report partner engagements, on-site visitations, trainings, and outreach event results
• Maintain, enhance and document Avista’s relationship with all program participants
• Develop monthly, quarterly and other metric reporting as needed for clients
• Update C+C’s custom databases: Salesforce-based CRM and products database, Asana project management database

The wholesale engagement specialist will receive extensive on-the-job training in energy efficient products, Avista’s SBL and Midstream rebate programs, customer engagement and social marketing. 

PROFICIENCIES

• Proactive self-starter with excellent time management skills and the ability to learn new information quickly
• Excellent communicator with strong customer service, relationship building, and account management skills
• Robust virtual training skills to include creating and delivering PowerPoints, managing invitations through outlook and leading zoom webinars
• Comfort presenting professionally in front of live and virtual audiences
• Ability to perform outreach to leads, both warm and cold
• Ability to communicate technical information to different audiences
• Strong written communications that articulate progress, support and needs as tailored to the audiences’ motivations and barriers
• Minimum of two years’ experience in customer relations, sales, or similar roles
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Google Sheets/Docs, Salesforce, and Asana
• Reliable transportation
• Residence in the region for which job is posted, Spokane preferred
• Natural affinity for collaboration
• Strong commitment to diversity, equity and inclusion
• Willingness to consistently challenge assumptions and stereotypes when recognized

BONUS EXPERIENCE

• Background specifically in wholesale product distribution, HVAC, commercial lighting, commercial food services, B2B sales, or with a utility and/or energy services company
• Experience with energy efficiency

COMPENSATION
This is a full-time position with an annual salary range $57,750- $ 64,050 plus bonus. We provide a work from home set-up as needed.

BENEFITS INCLUDE:

• Health insurance premiums (medical, vision, dental) paid in full for your coverage, along with up to $1100 contributed annually to your Health Savings Account 
• Company paid life insurance, long-term disability and short-term disability policies
• Up to 4% company match contributed to your 401(k) 
• Starting Paid Time Off of 3 weeks per year, plus 12 paid company holidays
• Flexible Spending Account
• Employee Assistance Program 
• Paid parental leave for primary and secondary caregivers
• Work-from-home stipend for office set up
• Monthly cell phone stipend
• Full reimbursement for commuting via public transportation
• Paid sabbaticals after 10 years of service