Program Manager, Loyalty

We are embarking on a new revenue opportunity at Xsolla by introducing a loyalty program tailored specifically for the gaming community. This solution aims to become an important and significant part of our business revenue. To spearhead this initiative, we are seeking a Loyalty Program Manager. The chosen candidate will be a seasoned professional who can effectively drive our goal of becoming a preferred choice for millions of gamers and customers worldwide. The ideal candidate for this role will have a proven track record in developing and managing successful loyalty programs and collaboration with service providers. Experience in the gaming industry will be highly advantageous.

Xsolla is a global e-commerce organization that services the gaming industry with a robust and powerful set of tools and services. As an innovative leader in game commerce, we continue to solve the inherent complexities of global distribution, marketing, and monetization so our partners can grow their audience, engagement, and revenue.

Sparked by our deep love for gaming’s union of technology and artistry, our product suite operates in more than 200 countries and territories, 20+ languages, and 130 currencies. What hasn’t changed since our launch in 2005 is our conviction that everyone deserves an equal opportunity to play.

RESPONSIBILITIES

• Develop a strategic vision for the loyalty program that aligns with the company's business objectives and enhances the overall customer experience
• Create, implement, and maintain a multi-faceted loyalty program that includes rewards, promotions, and exclusive perks to drive customer retention and brand loyalty
• Establish and maintain strategic partnerships with loyalty program market leaders to unlock new regions for distribution
• Manage budgets and financial expectations of the loyalty program
• Update product vision and strategy quarterly and maintain a product development roadmap on portfolio and program levels
• Grow existing team and hire new experts a strong team to drive growth and align with the business strategy
• Collaborate with marketing, product, account, integration, and business development teams to drive the evolution of Xsolla's loyalty program
• Work closely with data analytics teams to gather insights and refine the program based on customer behavior and preferences
• Continuously improve cross-domain interactions between domains and products
• Develop and execute targeted communication strategies to engage and educate customers about the loyalty program
• Implement personalized communication tactics, including email campaigns, social media initiatives, and in-game messaging, to drive participation and loyalty
• Regularly analyze key performance indicators (KPIs) to measure the success of the loyalty program
• Utilize data-driven insights to identify areas for improvement and implement optimization strategies to enhance program effectiveness
• Identify and establish strategic partnerships to enhance the value proposition of the loyalty program
• Negotiate and manage relationships with external partners to expand the program's offerings and benefits
• Align with the Executive team leads to meet market and stakeholder expectations

REQUIREMENTS

• Bachelor's degree in marketing, business, or a related field; Master's degree preferred
• 10+ years of experience in loyalty programs
• 5+ years of experience in partnership management
• 5+ years experience as a people manager of a significant team size (~30+)
• Excellent interpersonal and negotiation skills
• Team player, fast learner, and highly flexible

BENEFITS

At Xsolla, our Benefits Program is designed to meet and enhance our team’s physical, mental, and emotional well-being. We offer 100% company-paid medical, dental, and vision plans for full-time employees AND their families (that start on the first of the month after start date)! Additionally, disability and life insurance are company-paid. Chiropractic coverage and flexible spending accounts are there for you, should you need them. And our 401(k) retirement plan is entirely immediately vested at the start date and includes a 4% company match to help you plan for the future.

Burnout is bad for people and bad for business. That’s why we offer paid unlimited Flexible Time Off and 14 paid holidays each year.

We are all about personal and professional growth! Every Xsolla employee has a customized career roadmap, curated by the employee alongside their manager, that helps align company goals with individualized personal goals. In an effort to foster your growth at Xsolla, we offer opportunities for in-house training, independent study, conference attendance, and higher education.

ABOUT XSOLLA

Xsolla is a global video game commerce company with a robust and powerful set of tools and services designed specifically for the video game industry. Since its founding in 2005, Xsolla has helped thousands of game developers and publishers of all sizes fund, market, launch and monetize their games globally and across multiple platforms. As an innovative leader in game commerce, Xsolla’s mission is to solve the inherent complexities of global distribution, marketing, and monetization to help our partners reach more geographies, generate more revenue and create relationships with gamers worldwide. Headquartered and incorporated in Los Angeles, California, with offices in Berlin, Seoul, Beijing, Kuala Lumpur, Tokyo and cities around the world, Xsolla supports major gaming titles like Valve, Twitch, Roblox, Ubisoft, Epic Games, Take-Two, KRAFTON, Nexters, NetEase, Playstudios, Playrix, miHoYo, and more.

For additional information and to learn more, please visit: xsolla.com

PHYSICAL DEMANDS

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Xsolla takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. For more information related to GDPR or CCPA please reach out to [email protected].

Longevity Opportunity Vision Enjoy the game!