Program Manager, Quality Operations

Midi is on a mission to bring compassionate, high-quality medical care to women 40+. We center the healthcare needs and experiences of women in this unique life stage, because we’re founded by women who are living it, too.

Who we are:

Midi Health is the only comprehensive virtual care clinic for women in midlife navigating perimenopause, menopause, and other common midlife health challenges. Our platform provides care designed by experts, scaled by technology, and delivered by trained and compassionate clinicians. 

We accept most major PPO insurance products, and we offer convenient access to clinical care through telehealth visits, 24/7 messaging, and responsible prescribing of medications, supplements, and other therapies. 

We’re passionately focused on improving the symptoms of women’s midlife hormone change because the current system too often leaves women misdiagnosed and undertreated. At Midi, we’re changing that.

To learn more about Midi go to:

Meet Midi Video

Midi Home Page

Where we’re based:

We are an entirely virtual company, and this opportunity is 100% remote. 

The opportunity:

The Clinical Operations Team uses data and process development to improve the clinical workflows and day to day functions of our clinical team. It works closely with the Business Operations and Medical teams. The Program Manager for Quality Operations will report directly to the Director of Clinical Informatics and Quality and focus on meeting clinical quality requirements. This role will work closely with the Product and Athena operations teams to improve workflows and complete required auditing functions. This role requires meticulous attention to detail, strong organizational skills, and a comprehensive understanding of telehealth operations and regulatory standards.

• Telehealth Safety Reporting: 
• Maintain a comprehensive telehealth safety reporting system.  
• Monitor telehealth service delivery to identify potential safety concerns or incidents.
• Investigate reported safety incidents thoroughly, documenting findings and implementing corrective actions as necessary.
• Collaborate with cross-functional teams to develop strategies for mitigating safety risks in telehealth services.
• Ensure compliance, in conjunction with legal, with regulatory requirements related to telehealth safety reporting.
  
• Quality Auditing: 
• Ensure that chart auditing based on collaborative agreements, board of medicine, board of nursing, board of pharmacy, and internal safety requirements is completed accurately and efficiently. 
• Collaborate with internal stakeholders to gather necessary information and data for audit purposes.
• Complete chart audits as required based on current documented clinical protocols and procedures.
  
• Documentation and Reporting: 
• Maintain accurate and up-to-date documentation related to telehealth safety reporting and state job audits.
• Generate reports summarizing safety incidents, audit findings, and compliance status for internal and external stakeholders.
• Prepare presentations or materials for management review meetings, regulatory submissions, or stakeholder presentations.

Qualifications 

• Bachelor's degree in healthcare administration, public health, business administration, or related field (Master's degree preferred).
• Previous experience in healthcare compliance, quality assurance, or regulatory affairs, with specific experience in telehealth preferred.
• Strong understanding of telehealth operations, regulatory requirements, and safety reporting standards.
• Excellent organizational skills with the ability to manage multiple tasks and priorities effectively.
• Analytical mindset with attention to detail and problem-solving abilities.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with diverse stakeholders.
• Proficiency in using software applications for data management, documentation, and reporting. Familiarity with athenahealth EHR and Clarity Group Healthcare Safety Zone a plus.