Project Associate

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients. Join our mission as we help to enable every patient to the highest quality of care. 

The Project Associate must demonstrate a deep technical understanding of our cloud-based, clinical platform and become familiar with EHR configuration and integrations set-up to play a critical role in the onboarding experience for our Enterprise customers. The right candidate will have a desire to problem solve, enjoys working with customers in a consultative manner, has a great attitude and ideally, prior experience working with distributed teams. This is a remote-based position. 

Key Responsibilities:

• Consults with the key client stakeholders and cross-functional team members to gather and interpret documented build requirements for implementation projects.
• Coordinates and adheres to strict project schedules, and handles multiple assignments.
• Proactively identify customer needs, challenges and expectations as well as seek out opportunities for process improvements internally.
• Complete assigned project responsibilities which include but are not limited to: account activations, setting up eFax, ePrescribing, labs and other integrations requested by the customer.
• Proactively identify potential risks and mitigation strategies and communicate action items and resolutions to project team and client stakeholders.
• Communicate with customers and 3rd party vendors/partners to enable configuration experiences.
• Document progress and updates in Salesforce and Cloud Coach; communicate whether your activities are on track/off track with the relevant stakeholders.
• Develop and maintain technical expertise in assigned areas of the product functionality and utilize that expertise effectively and efficiently to help customers.
• Ensure process and operating procedures documentation is up to date at all times to enable operational efficiency across the organization.
• Actively contribute in any onboarding and training projects to support the customer journey, and product core adoption. 
• Communicates clearly problems, issues and potential solutions to team members, clients and organizational administration.

Professional Qualifications:

• 2+ years relevant professional experience in professional services or implementation
• Previous software development experience in one or more of the following areas: 
• Electronic Health Records
• User credentialing processes
• Integration and configuration processes
• Ability to communicate complex technical principles to both technical and non-technical stakeholders
• Hands-on, high-energy, passionate and creative problem solver with know how to get things done and ability to lead others to success
• Knowledge of, or strong interest in, the US healthcare industry and common technologies used is a plus

Salary: $55,000 - $62,000

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops ([email protected]) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.