Quality Assurance Analyst with German (Work from Office)

Job Description

We are excited to announce a new project within Wipro Technologies, a leading brand in the industry with a strong and diverse history. We are currently looking for enthusiastic professionals experienced in the field of Quality Audit to support our new client, a well-known brand in the social media industry.This is a full-time, on-site role, providing you with the opportunity to work from our sustainable and modern office location in Bucharest, Romania.

Job responsibilities:

• Perform quality audits on internal and external specialists providing clients with advertising and sales support, as well as specialists working to bring prospective clients into the SMB's portfolio of advertisers;
• Be the first line of quality when auditing client interactions between Client Services, Strategic Sales, or Account Management;
• Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements;
• Work closely & hand in hand with other departments to respond immediately to relevant quality-related needs;
• Participate in internal quality calibrations led by process owners;
• Participate in the development of quality inspection standards and continuously optimize the process and system platform.

Requirements:

• Minimum 1+ years of experience in Quality audit, Quality management or with Quality Assurance Programs
• Proficiency in English and German
• Excellent verbal & written communication & presentation skills
• Ability to work in fast and evolving workflows with eye for detail
• Ability to maintain calm while meeting strict deadlines
• Comfortably in exercising quality standards in ambiguous scenarios
• Computer fluency and understanding the necessity of a data-driven approach

What can we offer you?

• The chance to work with Top Employer 2024 in Romania.
• Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget, Medical insurance, Life insurance, Christmas bonus etc).
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment.
• Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc.
• Child Birth Allowance.
• Sport events sponsorship for employees.
• Complex Record & recognition scheme ( both non-monetary and monetary options).
• Monthly subscription @ Bookster - the first modern library for companies in Romania.
• Employee Referral Program with attractive incentive schemes.
• Extra annual leave days depending on the total length of working experience at Wipro.
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications.
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects.
• Relocation assistance is offered to those who are not currently in Bucharest for a smooth transition.

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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at [email protected].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.